Are technical services (and its offerings) only "managing" services?

[Hans Peter]

Hi,

Currently trying to understand CSDM. I've watched a few example videos and read the whitepaper, the only thing I feel I don't fully understand is the function of technical service (offering).

When I first started, I thought the dependencies between objects would be as follows (arrow as "depends on"):

Business service -> application service -> technical service -> actual infrastructure CIs

However, from seeing some examples, it seems to me that I've got that wrong, and apparently, the application service depends on the actual infrastructure CIs, while the technical service kind of stands on the side and manages those infrastructure CIs - but this just feels like a glorified support group to me, and I'm sure there's more to a technical service.

I'd be grateful to see how you use technical services, and if it's only in a "manages / managed by" kind of relationship, or something else.

[Barry Kant]

in relation with a TSO you can make a Dynamic Query via a Dynamic CI Group. 
That could contain logic like:
Active server in windows server class where Environment = PROD
The CI itself should have the right information to fit in those queries. 
This could be inherited from a parenting Application Service or because the initial order of the Server was in context of a Production Application Service or the Server is in a PROD domain. 
There are multiple options to govern that (as long as it is consistent which is governance as well)

[CMDB Whisperer]

Services are conceptual items that represent outcomes delivered to consumers, so managing services is managing the delivery of those outcomes.  Conceptually the Technical Service is what outcome is being delivered as a service to the technical consumer.  The Technical Service Offering is how that outcome is being delivered (service level agreements, schedules, availability, scope, etc.).  The Application Service is an instance of a Business Application which is included in that Service Offering, and comprised of a specific set of Infrastructure CIs that run the instance.

[SK Chand Basha]

Hi @Hans Peter 

DCI Creation 

Creation of CMDB Group 

1.First we have to create CMDB Group  

1. Navigate to All -> Configuration -> CMDB Groups 
2. Click on Create New Button  
3. Fill the Group Name field and save the form 

5.Under related list we can find CMDB Group Contains Saved Queries  

1. Create a query form Query Bulider  
2. Navigate to All -> Configuration -> CMDB Query Builder 

1. After Creating save the query and go back to the CMDB Group Contains Saved Queries related list on groups form Click on Add Query and fill the whatever query created earlier. 

Here is the Example Below for windows Server 

 Creation of Dynamic CI Group 

  1.Navigate to All -> Configuration -> Dynamic CI Groups  Click on New 

1. Fill the Unique Name and save the form 
2. Select the CMDB group to create a service based on it. 

  4.Fill the CMDB group which is created Earlier and change and manged by group fields if you have. 

   Here is the example below for windows Server 

   Creation of Technical Service 

   1.Navigate to All -> CSDM -> Technical Service 

1. Fill the Unique name and give same change and managed by group fileds if you given on Dynamic CI         
2. Save the form 

   Here is the example below for windows server 

Creation of Technical Service Offering 

1.After saving the technical service form where we can find Offerings related list 

2.Fill the unique name and give change and managed by group used earlier 

1. Save the form 

4.We can find a Related Items Section Click on (+) icon Add CI Relationship 

5.In the available relationships choose Contains  

6.From the available CI’s Select related Dynamic CI move it. 

7.Save the form 

 Mark it Helpful and Accept Solution!! If this helps you to understand.