Business Application and Technical/Business Services

[FredrikHenning]

Hi,

We are having a discussion internally about adding IT operation tools like for example a Monitoring software as a Business Application. As we understand is quite common that companies also add  these kind of IT Business Application as Business Application not only Business Application that are for direct benefits for the business.

So our discussion has been is we choose to add a Monitoring Application as a Business Application and what to add a Service and Service offerings. Should it be a Tech Service or Business Service?  As i understand you creataean relationship to the Business Capability that this Business Application support to the Service object. And the Business application itself has a relation ship to the Service instance.  I would say Monitoring of servers or applications is a Tech service. But some of my collegues believe is a Business Service. Since they think it support the IT Business. See picture below

[AndersBGS]

Hi @FredrikHenning ,

My vote would go towards that it has technical service and technical service offerings. E.g. the monitoring is not something that the business consume itself, but rather a component that is utilized to benefit an uptime towards a business service offering. e.g. (again) a website is a business service offering, but monitoring of that website is a component to ensure critical response if the website goes down. Off course, this is just my immediate interpretation.