Business Application missing Application Service relationship shows retired Business Applications

[HelenF]

I am trying to resolve the missing links in the Crawl stage. When I look at the CSDM Dashboard, the Business Application missing Application Service relationship report shows 2 valid entries and a whole collection that are not valid because the Business Application has been retired. How do I stop it from showing these, please? We are on Vancouver.

[achin_chawla · Accepted solution]

Hi Helen,

I'd suggest using CMDB Data Manager and going through the Life-Cycle rules, Retirement definitions. 

Please refer to the following article on ServiceNow Docs.

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/configuration-management/...

Do mark this as helpful, in case the article has been useful.

Regards,

Achin Chawla

[Manu15]

Maybe this can help you, even it is probably not the answer you are looking for:

https://www.servicenow.com/community/common-service-data-model-forum/business-application-without-ap...

[HelenF]

Thank you both so much for taking the time out to help me