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Business Capability to Business Service relationship - which SN features actually use this?

Tom Sienkiewicz
Mega Sage

4 weeks ago

Hi Everyone,

 

I've been trying to find any actual dependency on the above relationship in ServiceNow and so far I'm failing to find any feature/workspace/etc that would actually require the above relationship to be maintained.

 

Of course I know the value from insight/reporting perspective, I'm just looking for any "hard-coded" dependencies on this relationship.

 

Perhaps someone can point me to any specific logic/functionality/dashboard where this is being used OOTB.

Many thanks!

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Mark Manders
Mega Patron

3 weeks ago

I think the relationship is only there to create insight/reporting. Business Capabilities are part of the Design & Planning domain, while the Business Service is part of the Service Consumption domain. The relationship between them is Provided by::Provides, so that's about it. I think IRM or DPM would be something that use this relationship. And I think it's an architectural thing to maintain/manage it (maybe through SPM).


Since the Business Capability is defined as 'a high-level capability that an organization requires to execute its business model or fulfill its mission', a change or incident related to a Business Service, can impact the the company's mission. 

 

I think it's more about if you maintain the business capabilities at all. If you do, you can tie them to the Business Services and Business applications.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Mathew Hillyard
Mega Sage

3 weeks ago - last edited 3 weeks ago

Hi @Tom Sienkiewicz 

 

ServiceNow does not typically use System Properties to store CI Relationship Types, so a quick SNUtils search of the Sys ID for the Provided by::provides CI Rel Type yields quite a few results. Some of these results are relevant to the Business Service > Business Capability relationship but the below seem to relate to Business Capability > Business App:

  • Certification Audit "Business Applications related to multiple Business Capabilities in the same hierarchy" - to ensure the relationships have been established correctly
  • Certification Audit "Orphaned Business Capabilities" - to highlight where a capability is not being provided
  • Script Include "AddCapabilityUtils" - used by EA Workspace
  • Script Include "APMBusinessPlanner"
  • Script Include "APMConstants"
  • Script Include "APMEAWHealthUtils" - used by EA Workspace
  • Script Include "APMModellingCommonUtil" - used in Enterprise Modeling and Visualization
  • Script Include "AppRationalizationBubbleDataBroker" - used in the Bubble Chart in EA Workspace
  • Script Include "DPMConstants" - used by Digital Portfolio Management

 

In terms of visualization, the examples that comes to mind immediately are in EA Workspace:

  • Insights > Business Portfolio: Orphan Business Capabilities
  • Business Portfolio: Business Capabilities Hierarchy: You can drill down through the Capability hierarchy and view which Business Apps provide that Capability.

 

DPM Workspace will also show the relationship between a Business App and its Business Capabilities.

 

I hope this helps!

Mat