Business Capabilities - Hierarchical
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Hey Folks,
Not a long question just wanted to ask when we create business capabilities in hierarchy (L1-L2-L3) what's the actual value we take out it in CSDM - which area it helps most in CMDB/CSDM. Need 2-3 solid reasons that I can add to my presentation.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Greetings @averma1. Excellent question. In my opinion, I think the value of Business Capabilities in a hierarchical format really shines outside of just a CSDM benefit because all Business Capabilities are still in the same CI Class.
Having hierarchical Business Capabilities allows you to be more granular in defining what an organization or business does. This gives the organization the opportunity to manage the entire Business Portfolio within ServiceNow and the Enterprise Architecture Workspace is a great tool to have to help business stakeholders really visualize and understand the data. I'll share my thoughts down below and include some helpful links at the end. I hope this helps and always interested in what others have to share!
Having hierarchical Business Capabilities also allows you to have more granular assessment scores from Business Capability Assessments that have been generated to really understand how well you are doing in these different Business Capabilities and sub-Capabilities.
Each Business Capability can have its own Roadmap to better understand the future state.
Finally, I remember seeing somewhere that Business Capabilities align with industry standards such as TOGAF but I'm struggling to find the exact documentation.
Working with the business portfolio module
Exploring business capabilities
Get started with Enterprise Architecture and the EA Workspace - YouTube (start around 41:46 mark)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
It's recommended to also tie it into your business applications, this way you know the context for an application ("why are we paying Oracle all this money?"). This can help in reporting out TCO for budgets and prioritization of ongoing initiatives.
