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ā02-15-2022 07:29 AM
Dear CSDM Co-Fighters,
I'll keep this short:
We are an internal IT service provider that provides IT services to our "customers". We are a cost center and do not sell services in that sense.
We also do not offer business services, such as "human resources management" or "financial accounting". It is limited to onboarding and offboarding at the moment.
Instead, we offer access to individual business applications/systems.
Access to Application XY (SAP PM1, Teams, Editorial System, Active Directory, Okta, etc...)
This is of course includes Technical Services, now do I offer this via Technical Service Offerings or via Business Service Offerings?
To my understanding these people are Technology Consumer.
I have a problem offering it through Business Service Offerings.
So for each Technical Service I would have to create a Business Service with the same wording.
I would be very grateful if you could tell me how you would solve it.
Many thanks and
Greetings
Martin
Solved! Go to Solution.
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ā02-16-2022 09:33 AM
Hi Martin,
reading the definitions I would say you do provide Business Services in the spirit of CDSM.
- Business Services are consumed by your business 'units' - HR, Production, Finance, etc. And you can use Business Services and Business Service Offering to uniquely define constraints around how you provide access to application services in terms of availability, scope, pricing, and other factors.
- Technical Services are consumed by other (IT) services so by that very definition an HR person/unit can't directly access or consume a technical service.
That - and as
Hope that helps a bit?
Christian
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ā02-15-2022 07:39 AM
Martin,
I agree with your understanding and keeping true to the definition of Technical Services and Service Offerings. Keep the Business Services/Offerings available for expansion of the use of the platform.
Linda
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ā02-15-2022 08:11 AM
Hi Linda,
thank you much for your answere.
Hope, this video below highlights it.
Martin
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ā02-15-2022 07:54 AM
I would suggest listening to this video where we discuss the similarities / differences between the Business and Technical Service. This is a question we often get, this session will help determine what way to go with defining one vs. the other.
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ā02-15-2022 08:05 AM
Hi Mark, I just had to laugh out loud because I watched this exact video yesterday.
At which point is exactly this question answered?
Martin
