Business Service with no connection to application services

[KRK24]

Based on the CSDM model, every business service offering should connect at least to one application service.

If I look at local printers this doesn't work as there is no application service.

How can we handle the situation and still be compliant with the CSDM model?

[SteveMacWWT]

I don’t think that local printers would be a Business Service/ Offering. It would actually be a Technical Service / Offering. In the CSDM Model graphic this would slot in the Technology Service Owner - Delivery level. 

This is the same location you would put desktops, laptops, etc. It is probably the least used Technical Service / Offering model. 

[Robin Chytil]

I tend to disagree with @SteveMacWWT.

The underlying Technical services for printers, desktop and laptops, should be the "Print management" and "Endpoint device management", and are the services responsible for Moving-Adding-Changing-Support and Maintaining printers, desktops and laptops. They could be relying OR NOT on various App services (e.g. Uniflow for Printing to anywhere, SCCM or Intune for Endpoint device management). Local printers will typically not have any App service link to it. 

Business services have subscribers, therefore, Enduser services are Business services as well, same as Productivity tools, Collaboration tools or Connectivity. Please refer to the TBM model. Endusers take advantage of Print services from CI themselves. Business Print services can have several offerings, by location, or through print centers or local printers. 

Therefore I would not mind creating Business service offerings for Print services, whether or not connected to Application services or CI groups, or manually mapped individual CIs.

Any feedback or different point of view is welcome, of course!

Robin

[Barry Kant]

Hi all, 

I see them as employee services as well (as part of a building, floor or desk):

The nature of the service is a location based service with (mostly) location based IT support. 

Maybe for some assets a global remote service is applicable. 
It can look something like this:

Instead of Application Services I grouped them by Dynamic CI Group on that level. 
They have no direct Business Application related.
In the laser printer services there is an initial global remote support if that is not doable it needs to be dispatched to local IT parties.

BR,
Barry

 

[SteveMacWWT]

I can see where you guys are coming from, and it is a gray area. As Mark Bodman discusses in the YouTube video CSDM Example Series: Shared Tech and Client Compute services, starting at about the 7:10 mark, Client Compute can be from either direction. His example comes from the Business Service area, but acknowledges it can be looked at from the Technical Service area. (The interesting thing, and something I’d love clarification on, is that he highlights them as Business Services, but titles them as Technical Services.) He then goes on to talk about the Dynamic CI Groups that are used for support, which is where my mind tends to go. My preference is for the Technical Services perspective, but that probably comes from my background in infrastructure & operations work. 

The more important question for me is for @Barry Kant: Do you have templates that you use for your examples? I get jealous every time I see one of your examples that I don’t have a good template for diagramming this for my internal customers. If you have templates, would you be willing to (or have you already) share them?