Encryption data

[JacobGreen]

Hi all, I am trying to learn about encryption data in ServiceNow and do a small demo. However, I cannot see the way or any document related to encrypting the Reference field type - field (Caller field in Incident record - just about String, HTML, etc...). Is that type of field support to be encrypted in ServiceNow?

[Maik Skoddow]

Hi @JacobGreen 

no, it's not supported as it makes no sense to encrypt a Sys ID (this is the only content of a reference field) which already represents a kind of encrypted value.

Maik

[Alessandro Alme]

Hi @JacobGreen, take a look this documents: Column Level Encryption and Encrypt fields using encryption configurations (CLE and Edge Encryption require subscription).

Thanks,

Alessandro.