Capability Types

[Jimmers]

Hoping all is well with everyone. I've been approached by our EA's is ServiceNow has the ability to differentiate between Business Capabilities and Technical Capabilities. Anyone aware of this?

[CMDB Whisperer]

Great question and I am interested in what the official thinking on this is, but here is what I suspect:  in general there is nothing to prevent you from defining technical capabilities as business capabilities, and what makes them "technical" is only whether the service on the other side of the dependency is a technical service or a business service.  Whether you should do that is probably going to spur some debate, but I for one see the potential value in doing so.

[HemantB]

I would appreciate if someone can clarify this.

Is there a systematic way to differentiate business capability vs technical capability? 

There is a system provided CI and a table cmdb_ci_business_capability for business capabilities. Is there anything like that available for technical capabilities.

[CMDB Whisperer]

The short answer is no, there is nothing out of box to provide this distinction, aside from looking at the class or service classification of the upstream service (or defining some naming convention)