CMDB Categories

val_k
Tera Contributor

‎06-24-2020 06:17 PM

@Chuck Tomasi @scott.lemm 

I want to revive this old discussion: https://community.servicenow.com/community?id=community_question&sys_id=87e0dba9dbdcdbc01dcaf3231f96...

With designing CSDM framework we came to a need of using Category/Subcategory on certain CI Classes. The constrain is that this functionality only allows one record of Category/Subcategory per CI class (linear relationships). However, we need to differentiate records in the same table, therefore a need for multiple Subcategories per CI class.

Anyone can give the history of CMDB Categories and how they are used in the core system? Just want to understand the impact, should we decide to overwrite OOTB design of CMDB Categories.

 

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Balaji Chandras
Tera Contributor
In response to Barry Kant

‎03-24-2022 10:00 AM

Hi,

 

I agreed that the categorizations logic is a pretty old concept. Since its old concept then why we have option in this digital ServiceNow forum as category and sub category. If we have option then why should we cannot utilize those options. May you kindly share those category and sub category as far as in servicenow based on the classes to help us understand the system. 

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