create a catalog item

shaikkhasim
Tera Contributor

Hi Team

 

i have a requirement from my clinet, will you pls guide me how to create a service catalog item 

 

i have attached the requirement also 

 

khasim
5 REPLIES 5

Community Alums
Not applicable

Hi @shaikkhasim ,

 

Andrew_TND
Mega Sage
Mega Sage

Hi,

The simplest way I would say is to navigate to "my catalog", select "service Catalog".
From there scroll down the page and you will have a list of existing catalog items, if you want to create a new one press new and complete the fields required in the form.

However this is HUGE simplification as you will also need to add variables depending on your forms complexity and attach a workflow. I would suggest going to https://nowlearning.service-now.com/ to learn how it all works.

Please mark as helpful or if its resolved the issue correct!



Andrew_TND
Mega Sage
Mega Sage

Hi, this is a very broad question as catalog items consist of a couple of moving parts.

To create one you'd need to go to "my catalog", select "Service Catalog", scroll down the page, create new above catalog items and complete the form, however you would also need to attach a workflow complete variables which is why I said its broad as it consists of a couple of moving parts to make an item work effectively.

I'd suggest you look on nowlearning.service-now.com for courses on how this is set up or follow Sandeeps link above.

Please mark as helpful or if this has resolved the issue, correct!