After all this time, I am still trying to determine what classification to put certain Services into (Business Service vs. Technical Service).
CSDM 4 provides more to think about in this regard that doesn't really answer the question I am looking for.
- Business service is a service type that is published to business users, and it typically underpins one or more business capabilities.
- Technical service is a service type that is published to service owners and typically underpins one or more business or application services.
On the surface, it seems straight forward, but I am trying to understand certain IT Services that aren't necessarily "Technical" In nature. Like PPM or IT Service Management, or Knowledge Management Services. Some Services can be published to both Business and Technical Consumers. Does that make them Business Services or Technical Services? If we evaluate them in the same like as EMail which has traditionally been classified as a Business Service, then that works.
I have been torn by not focusing on who it is published to, but more about who "Consumes/Sells" - Business vs. Who "Supports" - Technical.
I started looking at the TBM Counsel's ATUM Framework which breaks Services into different Categories. I could align the defined Services as:
BUSINESS
- Workplace; Client Computing, Communication & Collaboration, Connectivity
- Business; Product Mgmt; Sales & Marketing, Manufacturing & Delivery; Customer Service
- Shared & Corporate; Finance, Workforce, Vendor & Procurement, etc....
- Delivery; Strategy & Planning; Development (?); Support (?), Operations
- Security & Compliance; IAM, Cyber & Incident Response (?)
TECHNICAL
- Platform; Data, Application
- Infrastructure; Data Center, Network, Compute, Storage
I fully understand that each company & industry will differ, but ensuring that Services/Offerings are defined and linked to the appropriate Service Taxonomy Node, based on ATUM should be somewhat aligned.
