CSDM plans in Customer Service Management

[Dan Belostotsk1]

Hello,
 We're about to start afresh implementation of Customer Service Management supported by  Service Management (Service Requests, Incident Management, Change Management). Discovery will be used to facilitate CMDB and we're 
 looking into CSDM framework for our data modeling.

 I've reviewed the documentation of the current Orlando CSM solution offering, specifically about the date model of
 Sold Products, Install Base, Product Model, and Assets,
 In addition, I found a similar question around the same concepts.

 What I'm looking for is best-practices and practical usecase approach on CSM implementation with the support of CSDB. I wasn't able to find such usecase, apart of logical assumption where Sold products, comprised of Install base CI's related to matching Service classification (Technical/ Business) can be extended to CSM catalog offerings. 

 Is there any official documentation or White paper available on this?

 Anyone recently had similar usercase where CSDM data model shared CSM and ITSM business application and can share some insights on their approach and challenges.

 Thank you.

[alexrozov]

see below an example that I got from ServiceNow

There is not much detail and I have not implemented this myself but it gives a view into the thinking of ServiceNow with regards to integrating CSM into the CSDM model

[Mary Vanatta]

The diagram presented is about all there is at the moment. More coming out in CSDM 3.0 with Paris release

Things I know from recent experience

1) You will need to get a PDI with CSM installed
2) Run the Customer Service Management Install Base items 
3) Understand the "Sold Products" and related "Product Model"  
4) Understand the relationship between the Sold Products, Install Base items, and CIs 
https://community.servicenow.com/community?id=community_question&sys_id=d31720e2dbdc0c50feb1a851ca96...

I believe there is some training in nowlearning and if you are a partner in the PEAK trainings in the partner portal.

[Dan Belostotsk1]

Thanks, guys, I think I get the idea. 
Hopefully, ServiceNow will provide matching whitepaper in the upcoming release.