CSDM RACI matrix and Governance In Servicenow
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02-14-2024 09:38 PM
Hi Experts,
Could someone able to provide - RACI matrix and Governance for CSDM in service now?
Thank you.
3 REPLIES 3
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02-15-2024 10:22 AM
Hi, At what level of Granularity are you looking to get a RACI?
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02-15-2024 02:47 PM
I'm looking for this as well. The more detail the better. 🙂
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2 weeks ago
| Activities | Process Owner | CMDB Manager/Admin | Service Owner | CI Owner | ITOM Team |
| CMDB Strategy & Governance | A | R | C | I | I |
| CSDM Framework/Model | A | R | C | C | I |
| Create/Update Business Applications | I | R | A | C | I |
| Service mapping Relationships | I | C | A | R | C |
| CI Data Quality & Accuracy | I | A | C | R | C |
| Maintain CI Lifecycle (Data Manager) | I | A | C | R | I |
| Automated Discovery | I | A | I | I | R |
