CSDM Service Mapping Table - is this new?
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11-25-2025 04:40 PM
Does anyone have any clue what this new table is? And why isn't it auto-populated from relationships
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11-27-2025 03:35 AM
Good day Sa_Ra,
By the look of it it is able to relate a non-IT service to an IT service, eg:
An HR Service 'Employee Onboarding' might depend on an IT Service Offering 'End user Compute'.
I haven't seen it before, and was not aware of this.
Background probably is that HR Services are defined in another construct than IT Services.
BR,
Barry
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11-27-2025 07:52 AM
Hi @Sa_Ra
It's part of Service Portfolio Management.
It's documented here: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resourc...
I hope this helps!
Mat
