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Resolved! CSDM and the DML

Hello, I was reviewing the documentation around the DML which used to the the DSL. In the documentation, it mentions that this can be used in a "logical" manner as well as the older idea of housing the physical location of authorized / approved softw...

kml1 by Kilo Contributor
  • 2494 Views
  • 6 replies
  • 1 helpfuls

Resolved! ITSM - Hardware Asset Management and CSDM

Hi CSDM enthousiasts, Has anyone implemented HW Asset Management in conjunction with CSDM and how has this been done? Practical: HW Asset Management takes care during the end2end life cycle of hardware assets about the status, location, version, fina...

Ed Laar1 by Kilo Guru
  • 2076 Views
  • 6 replies
  • 3 helpfuls

Resolved! Practical examples around CSDM

Hi all, CSDM is a often heard and noted topic with a lot of questions around it. Is it possible to have a list of common use cases and the way to implement these use cases into ServiceNow with CSDM taken into account? Some use cases: A simple laptop ...

Ed Laar by Mega Guru
  • 5232 Views
  • 2 replies
  • 7 helpfuls

Resolved! Mapping SAP to CSDM

Scott, Excellent work on CSDM Whitepaper 2.0. Very timely and informative. I'm looking at a couple options for mapping SAP ECC into the CSDM as follows: Option 1 - SAP ECC Production is an Application Service, specific modules and/or key processes ar...

CSDM worksheet or templates?

I am looking for any help in finding spreadsheets, etc. used for working to identify data that can be uploaded for quickly building out the CSDM. Specifically, Porfolio, Service, Service offering, and Service Catalog/items.  Any good data examples th...

davematz by Giga Expert
  • 1315 Views
  • 1 replies
  • 4 helpfuls

CMDB CI for VDI

Hi all There is a standard CI table where store VDI information ? VDI are see as VM on ESX and for this reason go under windows CI or linux CI, but the organization flow is differend from a normal VM server. where you normally store this CI ? thanks ...

Angelo6 by Kilo Contributor
  • 2256 Views
  • 1 replies
  • 1 helpfuls