CSDM Service Mapping Table - is this new?

Sa_Ra
Tera Contributor

Sa_Ra_0-1764117561477.png

Does anyone have any clue what this new table is? And why isn't it auto-populated from relationships

2 REPLIES 2

Barry Kant
ServiceNow Employee
ServiceNow Employee

Good day Sa_Ra,

By the look of it it is able to relate a non-IT service to an IT service, eg:
An HR Service 'Employee Onboarding' might depend on an IT Service Offering 'End user Compute'.

I haven't seen it before, and was not aware of this. 
Background probably is that HR Services are defined in another construct than IT Services.

BR,
Barry

Mathew Hillyard
Mega Sage

Hi @Sa_Ra 

It's part of Service Portfolio Management. 

It's documented here: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resourc...

 

I hope this helps!

Mat