Difference between Application Service as a Class and as a Service Classification

[jensgadeberg]

Hi all

I might have missed something, but I cannot figure out, what the "Application Service" classification from the Service Classification choice list on the Service table [cmdb_ci_service] is used for.

Initially I thought it was for customers not using Discovery, but no.

 The available writings and videos dictates, that all Application Services are to be placed in the Application Service [cmdb_ci_service_discovered] table.

But still, in the use cases, as quoted below, the 

The "Application Service" classification from the Service Classification choice list is also mentionend in the Use cases

https://nowlearning.service-now.com/lxp?id=overview&sys_id=5df9c9761be140145c28997fbd4bcbe5&type=cou...

1. Service – cmdb_ci_service table, utilizes the choice list of attribute service classification to identify Business Service, Technical Service, Application Service types of Services
2. Service Offering – service_offering table, utilizes the choice list of attribute service classification to identify Business Service, Technical Service, Application Service types of Service Offerings

Is it just a legacy leftover from older versions or am I missing something here?

[vinitha3]

Hi,

This is the structure which will make you understand that Application Services can be manually added/discovered through Service Mapping...

 Application Services: Created from existing business services and CIs in the CMDB 

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/service-mapping/concept/...

This link would be helpful..

NOTE: Manual services created in Kingston (and prior releases of ServiceNow) are replaced by application services as of the London release. You can convert/migrate existing manual services to application services in London. 

Thanks,

Vinitha Vijay

Please mark helpful if it had helped you

[jensgadeberg]

Thanks, but it is not excactly what I meant.
I have updated my post with a Screenshot. What I am asking is:
I am wondering why the CSDM use-case papers are mentioning, that it is possible to classify an entry in the [cmdb_ci_service] table as an Application Service (as an attribute), instead of actually converting it to the correct table.

If I just choose "Application Service" as an attribute from Service Classification on the cmdb_ci_table, instead of migrating/converting it to the correct table, the benefits from using the CSDM framwork would be lost, to my understanding.

[Stig Brandt]

Hi Jens

I'm not sure, but this is what I just found that 

- cmdb_ci_service is a regular ci table and portfolio_admin and itil role has access

- cmdb_ci_service_discovered has another role attached = app_service_admin

So could imagine, that cmdb_ci_service_discovered - maybe require additional licenses - but not sure.

[vinitha3]

Hi,

Yes..

I got ur question now.. 

Let me also wait for some SMEs to throw some light here.

Thanks,

Vinitha Vijay