Does anyone have CMDB process or Procedure document.

[NevilleLee]

I am using the ServiceNow CMDB Process Guide. But looking for something more detailed

[Sumanth16]

Hi @NevilleLee , 

Please refer below document.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Cassandra Kittl]

What kind of details are you looking for?

[NevilleLee]

Hi Cassandra looking for something that would have the governance process when deciding to include a new CI class for usage.

So the process would be example.

1. Establish a committee for decision making

2. Identify CI Class owner

3. Etc.,

[cassieb_]

I recommend the book "Configuration Management and CMDB for dummies: ServiceNow Special Edition" by Lawrence Miller. I was able to get this free from ServiceNow a few years ago. Here is a link https://www.google.com/books/edition/Configuration_Management_and_CMDB_for_Du/K4gtzwEACAAJ?hl=en

Chapter 1 includes Creating a Configuration Management Plan