Get Dynatrace Problem ID from Service Now Incident

[MartaM]

Hi,

I would like to know if it is possible to get Dynatrace problem id from a Service Now incident. If so, can you kindly suggest me which is the correct field?

Thank you

Kind Regards

Marta

[Nicholas Eblen]

I don't believe there is a field specifically on the Incident table that holds this information. The Dynatrace Incident Integration application has an import table that holds the Incident and the raw Problem record details. Table: x_dynat_ruxit_problems

Not sure what your use case is, but you could query against this table to determine the Problem ID. Another option would be to create a u_dynatrace_id field on the Incident table and update the transform map to populate the custom field.

Dynatrace Incident Integration Transform Map can be found here:
https://<instance>/sys_transform_map_list.do?sysparm_query=source_table%3Dx_dynat_ruxit_problems

[MartaM]

Thank you for the information provided. 
My scenario is the following: I have two dataset in Power BI, one with all the problems from Dynatrace and another one with all the Incidents from Service Now and my requirement is to join them. Therefore I was looking for a common field like ProblemID or Incident Id.
The integration team told me that they are developing a custom integration so I don't know at the moment if I can use the standard import tables and I have to wait for them to tell me which are the fields passed from one system to the other.
BR