Highlight retired related items linked to a Business Application

[annetirez]

Hi,

we have a business application that has multiple application services (AS) related to it. Some of those AS are retired. 

When I check the related items of the business application, all AS show, also the retired ones.

Is there a way to exclude the retired AS without deleting the relationship in the cmdb_rel_ci table?

Or is there a way to show those in a different color so you see on first sight which ones are retired?

[SebastianKunzke · Accepted solution]

Your screenshot is from the CI Relations formatter. There you can only exclude relationship types, but not CIs. In case the filter is needed and you want to keep the relationship also for retired CIs I would suggest to create a new relationship type, that you can then exclude from this view. But this would mean, you need to change the relationship always you retire a CI.
However my assumption is, that ServiceNow does not intend to keep the relationships valid after a CI was retired. Because the CMDB reflects the current operational setting and not historian operational setting. I didn't validate it, but I assume, that you will also have an issue with the ITSM processes, when we talk about automatic adding of affected CIs and services to a task.

PS: Please do not forget to mark answers as helpful or correct, if they answered your question. Thanks.

[annetirez]

Thank you for your feedback. This is useful information.

Deleting the relationship for retired CI's make sense.

I need to double check with our legal team as for SOX compliance, we might need to keep the relationship for some time. 

Maybe a last question: Is there an automated out-of-the-box process to do that or do we need to build it ourselves?

[SebastianKunzke · Accepted solution]

The CMDB data manager allows you to define a policy process for this. But please be careful in setting it up, as this can change and affect your whole CMDB. You can find more informations here.

PS: I am not yet an expert in the CMDB data manager. I highly suggest to contact your implementation partner, before planning to use it. Because you will need to migrate to the new lifecycle status model.