Hi all,
I'm looking to understand the best practices around the creation of new business applications and their associated technical or business services in ServiceNow, particularly from a CSDM-aligned perspective.
- How are these typically created in your organization?
- Do end users provide the necessary information and is there a white glove service?
- Are end users given access to tools like the Service Builder? Are they competent enough to use the builder or do they receive trainings or go through KB articles or recorded videos?
- Or is this process managed entirely by a centralized team (e.g., CMDB or Service Portfolio Management)?
Any insights into your workflows, governance models, or automation strategies would be greatly appreciated!
Thanks in advance
Ravish
