How do we filter Application services based on Business Applications when selecting CI's on ITSM forms

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Elias10
Mega Contributor

‎04-07-2021 10:00 PM

Hi Community

We would like to filter CMDB classes based on the CI relationship with other classes on the incident, change and problem forms

For example, when filling out an incident form and selecting a Business Application CI we would like the Business Services field to only show the Business Services that have a dependency with that Business application

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Elias10

‎04-07-2021 11:20 PM

Hi,

It depends on your case.

Since you want the reference qualifier dependent on another field so you would require advanced reference qualifier.

example here

Advanced Reference Qualifier Using a Script Include

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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PerV
Kilo Sage
In response to CasperJT

‎04-13-2021 11:39 PM

I agree with Casper, do not reference Business Application in incidents, instead, find the Application Service as CI.

 

//Per

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edkester
ServiceNow Employee
ServiceNow Employee

‎04-08-2021 05:48 AM

this is a little dated, however, ServiceNow put on a CSDM lab and provided some skeleton scripts, etc. which provided that functionality:

 

https://community.servicenow.com/community?id=community_article&sys_id=58cbfe1bdba890105129a851ca96194d

 

https://community.servicenow.com/community?id=community_article&sys_id=c71ac79bdb6c90105129a851ca96199d

 

https://community.servicenow.com/community?id=community_article&sys_id=87e30357db2c90105129a851ca9619ec