If business services, application services are already built out, what's the best process to go about service mapping. I am getting requests to map X service, but they have already been created in the auto services table and error out when trying to ...
Hi, we know that Business Application needs to go to APM/EA. Howover, our team have developed reusable technical assets like Notification engine, Container Wrapper services which are used by Development teams to embed in their application and use it....
Hello, I have installed the Plugin for Supplier Lifecycle Operations. While accessing the " Source to Pay Workspace" i am unable to see " Create New Supplier" quick action. can you provide me the resolution to resolve this issue
Hey everyone, hope you doing good..We always hear about this sentence 'make your foundational data ready' in every conversation before we start implementing the CSDM which is of course the first stage if maturity.My organisation has already been usin...
Hi,I want to use variable values from a Service Catalog item in Flow Designer.However, I can’t directly access those variables because the Flow Designer isn’t triggered when the catalog item is submitted.When the catalog item is submitted, it creates...
Hi all,I have a new requirement where I need to create a Catalog Item (form) that contains several fields that also exist in the sys_user table. Our sys_user table is synchronized with Active Directory (AD), and this sync runs every hour — so any upd...
We are trying to enable product 2.0 which will enable the sync between legacy fields and the new life cycle stage /stage status fields. The sync is mostly depend on the life cycle mappings. but I couldn' understand how that works. if i change the ope...
We are implementing ServiceNow (SNOW) to Azure DevOps (ADO) project integration. The current setup is as follows:When an Incident is created in ServiceNow, a corresponding Work Item (Bug) is automatically created in ADO.When a Problem is created in S...
Hi, I have to create my academic project for Employee Onboarding Automation in ServiceNow. I am not that much fluent in snow, I am beginner and unable to create it by my own. Does anyone has detailed steps or project with them which can help me in au...
We are trying to update the SLA Definition by using Service commitment. I have a few queries to ask regarding it right now. We measure SLA by three bands (1,2 and 3). Performance band 1 would be >= 90%. Performance band 2 would be between <= 85% and ...
Hi everyone,In my organization, we develop and host applications that are deployed on an instance level — very similar to how ServiceNow itself operates. Each customer gets their own instance (environment), and those instances are managed separately....
CSDM Gurus - We are in the early stages of building out our services. We intend to direct the "Owners" and other personas to the Digital Portfolio Manager (DPM). Currently we do not have Service Mapping implemented. Our services were initially dep...
I created a UI Action “Assign to me” and used below script in condition to make ti visible only for the members of Assignment Group of ticket but it’s not working Script: gs.getUserID().isMemberOf(current.assignment_group) Do anyone have an idea to f...
Hello all, I am new to Tag based service-mapping and I have a question.At first, I have created a two Tag Categories with tag keys as below.Test_tag_cat1 and Test_tag_cat2. And next I have created a new Service Family, and included these above create...
Hi all, How are you handling this scenario in Changes/Incidents... CI mapping to apps in general? We have quite a few servers e.g. Infrastructure and app servers that are running multiple light-weight apps. These apps are handled by different teams ...
