Hi @ServiceNowL,
I would recommend to create a Reference Qualifier where you can script your condition and which returns filter query.
In Dictionary Override for field business_service in incident table set the Ref Qualifier:
Script Include to return the expected Services:
var TaskUtils = Class.create();
TaskUtils.prototype = Object.extendsObject(TaskUtilsSNC, {
/***************Custom changes****************/
getServiceQuery : function(current){
var query = "";
if(current.getDisplayValue("assignment_group").startsWith('SAP')){
query += "nameSTARTSWITHSAP";
}else{
query = this.getConfigurationItemFilter(current);
}
return query;
},
type: 'TaskUtils'
});
Result:
But I would suggest to build more robust logic. Why you don't maintain the support group in the Service or the Service Offering. Then you can query for Services which contains the selected Assignment group. This will help in future to deliver similar results for other assignment groups.
Maintain Support Group in Service or Offering:
And Change Code in Script Include to this:
var TaskUtils = Class.create();
TaskUtils.prototype = Object.extendsObject(TaskUtilsSNC, {
/***************Custom changes****************/
getServiceQuery : function(current){
var query = "";
if(JSUtil.notNil(current.assignment_group)){
query += "support_group=" + current.assignment_group;
}else{
query = this.getConfigurationItemFilter(current);
}
return query;
},
type: 'TaskUtils'
});
Greets
Daniel
Please mark reply as Helpful/Correct, if applicable. Thanks!
