How to group CIs which are part of Technical Service Offering?

[Suggy]

Hello,

Is there any solution to this in Rome/San Diego?

Q - How to relate 'n' CIs to Technical Service Offerings without manual effort? (without Service Mapping)?

[WojciechSzefler]

Please use Dynamic CI Group (query based service)  there are 3 ways to related CI (query, embeded query and manual)

[Mark Bodman]

We address this usecase in the Dynamic CI Group.  We talk about defining Technical Services in the video on this article: https://community.servicenow.com/community?id=community_video&sys_id=144f494b1b8a8d10d018c8ca234bcb3a

[Dominic5]

This video explains HOW to relate Dynamic CI groups to Technical Service Offerings (around the 21 minutes mark): (1) CMDB Health Deep Dive - CSDM Dynamic CI groups & fixing data required for audit and incident - Y...
... as I don't think you can yet do this via Service Builder.

[Jeff Ernst1]

Hello Suggy,

As stated below, you can use dynamic group CIs to relate discovered CIs to the Technical Service Offering. To sync the data between the service offering and discovered CIs for support group, assignment group, and managed by group, update the classification to Technical Service and use the Managed by relationship to relate the technical service offering and the dynamic group CI.

When you create the dynamic group CI, you have to create a CMDB group and the CMDB group creates a query that tells you the CIs to group together and relate to the service you are defining. 

Here is more information around creating a technical service offering, dynamic CI group, and synchronizing the data:
Synchronize data using a technical service offering | ServiceNow Docs

Create a Dynamic CI group (servicenow.com)

Thanks,

Jeff