Business Service Catalog vs Technical Service Catalogue
Please help me to know what difference can we see in Business Service Catalogue vs Technical Service Catalogue. Please share it with an example.
Forum Posts
Any updates on CSDM 5.0?
Hi folks, Mark Brodman mentioned CSDM 5.0 in late 2022. Is there any news, when this version will be released? GreetsDaniel
Few queries on CSDM 4.0 Life Cycle stage and status
We are on brand new Vancouver instance. Totally vanilla version. Questions:1. Best way to use the 'life cycle stage and status' fields? - Can we just bring these 2 fields on the form and ignore ALL the legacy fields (remove all the legacy fields fro...
CSDM
Technical service offering is a service offering type defined as a stratification of the technical service into options including localization/geography, environment, pricing, availability, capability, support group (for incident), assignment group (...
Business Service with no connection to application services
Based on the CSDM model, every business service offering should connect at least to one application service. If I look at local printers this doesn't work as there is no application service. How can we handle the situation and still be compliant with...
Refer Business Application as part of Incident management or not?
ServiceNow here says NOT to refer Business Applications in Incident management process - https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/csdm-implementation/concept/itsm-incident-use-case-trouble.html and here ServiceNow...
Resolved! How to use CSDM for "Microsoft Remote Desktop Service"
Has anyone used CSDM for Microsoft Remote Desktop Service? We started with the following as the easiest solution:Business Application: Microsoft Remote Desktop Service (MSRDS)Application Service: Microsoft Remote Desktop Service (MSRDS) – Prod ...
CSDM certification
Hello All, Reviewed official Certification Paths and unfortunately was not able to find possibility to find CSDM related certificates. Small part of CIS - Service Mapping or few courses such as : Common Service Data Model (CSDM) Fundamentals - Now...
Where to put custom built web sites/web applications in CSDM
I'm working on some definitions and cleanup in our CMDB and one sticking point has been our custom built web sites/web applications. Applications [cmdb_ci_appl] has a Web Sites [cmdb_ci_web_site] table that rolls up, but in the CSDM 4.0 whitepaper i...
How do I create Application Service (Parent) and Two Application Child Services in View Map
Hello Experts,I have created 3 Application Services: Parent Application Service , App Service Child 1 and App Service Child 2Both App Service Child 1 and App Service Child 2 have Parent = Parent Application ServiceBut when I View Map from 'Parent Ap...
Resolved! CSDM Service Impact - Service Config Item Assoc table - defect with Tracked Configuration Files
Steps to reproduce:Create a Calculated Application Service and set the Levels to 1Associate a Tracked Configuration File with an Application (or any other infra) CI via a CI Relationship where Parent CI - <any CI Rel type > - Tracked Configuration Fi...
Services and Service Offerings are functioning in accordance to the CSDM fram
Hi All, We have a requirement from client to Perform an analysis if Services and Service Offerings are functioning in accordance to the CSDM framework. I'm new to CSDM and any help regarding the above will be helpful. Please let me know what are the ...
How to build the mapping of an Application Service without Service Mapping uwrt CSDM modeling?
This image shows the Payroll Application service, the various infrastructure components involved in it. My understanding is, if we use the Service mapping, above map will be automatically built.But if we are not using the Service Mapping today. Now a...
Resolved! Application Service Class for SaaS services
Hopefully a simple one with a definitive answer. Customer is at walk stage and defining Application Services. The majority are SaaS services with no infrastructure (ServiceNow being a perfect example). Question: Which table should they be created i...
Resolved! Remove first character from a table's field
Hello Team, We have a custom table with some fieldsOne of these fields is called ""DL Name"As per our naming convention the name of our DLs (Distribution Lists) must start with the special character "_"We found out via ServiceNow support that the spe...
