What if no SLA/OLA exists for a support group supporting an application.Are technical service offerings mandatory in CSDM service models?I don't see any reason why it is necessary if no SLA/OLA exists. It should be just fine relating a technology ser...
We have received directives to create generic Configuration Items (CIs) for a variety of services. This includes externally hosted ERP services, as well as other services like virtual infrastructure, Azure Kubernetes Clusters, wireless routers, and b...
I seem to have a contra-view in one area of the CSDM that I'd like someone to convince me why this doesn't make sense. Premise 1: Business Apps can have relationships to Applications Services which represent the tech stack supporting the Bus App...
We're working on transitioning to CSDM 4.0, and we are trying to create an architecture that connects all of our resources. I have a couple questions that pertain to the model. 1) Can 2 business capabilities be related to each other using a "Provided...
We are implementing the CSDM and trying to move from everything in the software table to to appropriate tables such as cmdb_ci_service, cmdb_ci_appl, etc. I'm trying to determine where to put Configuration items used by Incident/Problem/Change whic...
Hello Everyone, I'm having a hard time thinking through how to classify the AWS Services that my company supports within the CMDB. Below is what our cloud management team sent me as to how they group and support their services. I have turned this a...
The white paper is an improvement on what was available 24 months or so ago. Back then even the SN consultants on site couldn't explain how to best set-up the service hierarchy, but the white paper mentions use cases to come and finding real -world ...
Hello All, Is anyone worked on localization framework for service catalog item..?We have UI action called Request Translations in record producer, Once we click it will generate the Requested Item and Task under Localization Framework--> My Requeste...
Per CSDM, "Business applications are the logical representation of all [Application service] instances", and "application services represent instances of a business application". This is all well and good. However, when it comes to using Operator Wor...
Hi, i have a case where ServiceNow is used purely for managing a Company internal Application needs. Users who report e.g. incidents are internal users or vendors. We would like to use service offering in some cases for users to choose when reporti...
Our business is collecting all applications used at a location, and the capabilities being used.Once done, the desire is to understand what locations are using these business applications, and I am struggling where to store this data.Some things to c...
According to the CSDM there is a way to use Service Offerings with CMDB Groups to be able to sync fields on individual CIs. Is there any documentation or guide on how to set up this functionality. I would like to populate the fields such as Owned By,...
What license is required to use (add items and manage records) the following tables in CSDM? (1)Application Service(2)Techcnical Service(3)Business Service(4)Business Capability(5)Business Application
Hello,We are in process of planning the migration from the "old" Business Service approach to a CSDM, and would llke the forums advice please There is a debate within the team about adding existing custom attributes to the Application Service tab...
