After adding the new lifecycle stage and status fields to the Hardware Asset table and the Hardware CI table I noticed that the status are not staying in sync. The scenario is that I updated the life cycle stage and status field on the Hardware recor...
How does one associate an SDLC Component CI [cmdb_ci_sdlc_component] with an Application model [cmdb_application_product_model]? My organization is just barely starting the crawl phase of CSDM. One of my goals is to track the work that my team does...
Hello Team, We are planning to configure Business Services,Service Offerings, can someone help me with some good documentation to start with. Thanks,MSM.
While I know that SDLC Components in CSDM 4.0 are not recommended to be used yet, I do have some doubts about the currently proposed design: 1. If a Business Application contains SDLC components, and an Application Service is an instance of a Busi...
i have created record producer to create demand request. after submission it has to redirect to custom page 'demand details' which is same like ticket page . But it is not redirecting . i tried many ways but no luck.i created below onsubmit client sc...
In PA I created an analytic to show the SLA Resolution Success Rate. In the screenshot/attachment I am getting data, and it is correct at 99% up from 97%. I created breakdowns for each indicator and applied the right jobs to each respectively. Eve...
When I look at the Common Service Data Model 4.0 there are clear persona titles around the edge of the diagram. But what differentiates a "Business Relationship Manager" from a "Customer Service Manager" in the Sell / Consume Domain. Similarly, what ...
Service is linked to Service Offering via the Parent field of the Service Offering.This relationship is not visible within the Dependency View OOTB. However you can add a Map Related Items entry to get this relationship to display. However it only wo...
Hi All, Im working in my PDI trying to understand Life Cycle Stages and Status in the location table - cmn_location_listWhen trying to update Life Cycle Stages field I get error message "invalid life cycle stage and stage status combination error mes...
Hi All, I have a customer and they are very worried about how to structure the CSDM and are rushing to create the services etc.But they still don't have many things in place, for example the Discovery or the CIs. At the moment they want to import CIs...
We generally use an CMDB Health Orphan Rule which determines if a CI has a missing relationship to a Service (Application or Technical). It works as expected and flagged in CMDB Correctness when there is not a relationship in cmdb_rel_ci between th...
Remove Decimals from all values across Demand platformin Demand Form under financial tabs some fields are decimals, how we can remove that decimals if we can search for property which remove decimals i.e current: 3000.00 replace with 3000 can anyone...
Is there an OOB method to populate the Business Unit field on configurations items? Can discovery do this? It seems like this might be impractical unless the IP ranges were different, which might not be the case. Can Technical Service Offerings or Bu...
We bought and installed WSD, probably one of the first companies doing so, a while ago. The new location hierarchy mentioned in the Draft CSDM 4 is not aligned with the classes coming in when installing the WSD plugin, WSD classes are extending the c...
I have CI in 2 classes computer and Personal computer. I would like to know what is the basic difference, technical and architectural difference between both and what is the need of having 2?
