Per CSDM, "Business applications are the logical representation of all [Application service] instances", and "application services represent instances of a business application". This is all well and good. However, when it comes to using Operator Wor...
Hi, i have a case where ServiceNow is used purely for managing a Company internal Application needs. Users who report e.g. incidents are internal users or vendors. We would like to use service offering in some cases for users to choose when reporti...
Our business is collecting all applications used at a location, and the capabilities being used.Once done, the desire is to understand what locations are using these business applications, and I am struggling where to store this data.Some things to c...
According to the CSDM there is a way to use Service Offerings with CMDB Groups to be able to sync fields on individual CIs. Is there any documentation or guide on how to set up this functionality. I would like to populate the fields such as Owned By,...
What license is required to use (add items and manage records) the following tables in CSDM? (1)Application Service(2)Techcnical Service(3)Business Service(4)Business Capability(5)Business Application
Hello,We are in process of planning the migration from the "old" Business Service approach to a CSDM, and would llke the forums advice please There is a debate within the team about adding existing custom attributes to the Application Service tab...
The CSDM 4 model accounts for 'Quarantine' and 'Legal Hold' lifecycle statuses; we are particularly interested in Legal Hold. I don't see these options in our implementation or in my developer environment (see screen shot). Is anyone able to comme...
When modelling services and the relationships between these services, standard relationships realise technical services underpinning application service via an offering. I get that. But what about technical services underpinning other technical serv...
Hello. I'm looking to create a user group with roles assigned that would give users editing/admin access to all the domains and options in the CSDM menu (below), but I'm having trouble finding which system roles would provide access to all of it. Th...
We are pulling ServiceNow tables directly into our data warehouse (Snowflake) via Fivetran's ServiceNow connector. We are struggling to locate the Demand Number table/field where that number originates, and the relationship to other Demand tables. ...
Hi All,we have a requirement to change the field 'description ' type to HTML in rm_story table and the the field is inherited from Task table , can someone please help me how to change description field type without affecting parent Table?
I was looking for a Quick reference Card/Chart for CSDM 4.0, similar to the ones created for 3.0 (archived article, see att. pic.) and 2.0 (in this art: CSDM 2.0 Quick Reference Card now available) but couldn't find one. It's very useful to quickly c...
HelloIn Script include I see this popup "We recommend you add a role based Access Control to the Client Callable Script Include More Info"What needs to be done. Can someone elaborate please.
Hello, I have 2 locations:- "Site1" (Location Type=Site) with parent location "Rio de Janeiro" (Location Type=City)- "Site2" (Location Type=Site) with parent location "Rio de Janeiro" (Location Type=City) I also have 2 users:- user A with Location = ...
Hi All, How to configure the password expiration in servicenow. Please provide the steps. Regards,Tharun
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