How we can create duplicate records in bulk with some changes in feild by using any shortcut method?

Is there a recommendation that Business Application should not be used for ITSM objects?

Is there a recommendation that Business Application should not be used/ associated for ITSM objects? For example, business application reference is included on the Incident / Problem forms?

Technical Services and How to Identify what you need to create

Are there examples of recommended Technical Services which at a minimum should be present in any CSDM aligned CMDB Service Model? And does it make sense to create Technical Services based on a Technology Business Management (TBM) Service model struct...

What is the url>uri for viewing either the DPM or SOW page for a Service offering by providing BSN?

The SYSID is not known to the humans but the BSN is viewable and can be added to remote URLs easily.   There are examples of INC records but not BSN records and would like it to be in these higher function pages. 

An external user have to raise a request with an URL which is provided by Internal user

An external user have to raise a request with an URL of there service catalog from the service portal which is provided by Internal user and the RITM should be visible for the internal Project members. This is the requirement that I got today can any...

ServiceNow Data migration with attachments between ServiceNow instances

We are migrating from one ServiceNow instance to another ServiceNow instance. Could you please answer below questions:1. Best way to Data migration from one ServiceNow instance to another ServiceNow instance?2. From our ServiceNow instance – can we d...

CAD EXAM

Hi Peers, Completed  application developer training, now I am thinking of to write application developer exam(CAD)are there any inputs(how to prepare, where to prepare, tips) and any materials to prepare for the exam

Incident Management Data

I am looking for either: real historical snow incident management ticketing data, or a method to generated realistic data sets of a size that I specify. BUT, if the data is synthetic, I need it to be realistic, with resolution notes, etc. The format ...

Robotic processes and CMDB

Hi All, Our Enterprise architects and our RPA team are looking to start recording the different automations/processes (about ~200) that their bots our preforming so we can have accurate inventory and ownership captured in the CMDB. How would you capt...

How to Add GPS Coordinates for Locations

Hello,Never done this before, so please guide how I can add Longitude and latitude data for my locations in ServiceNow CNM__Location table.( Add GPS Coordinates for Locations)Thanks in advance.

How can I Identify which Azure AD tenant is used for user authentication?

Hi, all, Today, I got the question from our customer.This customer integrated the ServiceNow and four Azure AD tenants. And some user is invited from one tenant to another tenant.In this situation, the customer wants to understand which Azure AD tena...

Why can't I open my personal instance and display the Unified Navigation App?

The personal instance version I applied for yesterday is Vancouver, but it cannot be opened today. Can someone tell me the reason，it display the Unified Navigation App?

How to import　Alert Management Rule alert filter field

I want to register 200 alert management rules.I am thinking of using the IMPORT function for efficient registration.However, the "Alert Filter" field is not imported and becomes "empty".The type of the alert filter field is "condition", butIs it not ...

Need ServiceNow documentation and knowledge articles explaining the Life Cycle fields.

Hi team, Need ServiceNow documentation and knowledge articles explaining the Life Cycle fields  ThanksTejaswini