HI Mark and all, Quick question that I have not seen clearly explained neither discussed in this forum (let me know if I missed it): At a customer, we try to align as much as possible to TBM and CSDM. We defined Business services for the Business div...
Hello Expert, I need help one of my existing issue:I have created a scheduled script where I want to achieve this:Support group and Managed by group should automatically update when changing Technical Service offering fields. Can anyone help with thi...
no_role Test is a user that no role,why request for field can't edit ?how to a no role user can edit request for field in order confirmation form.
Hi,we have a business application that has multiple application services (AS) related to it. Some of those AS are retired. When I check the related items of the business application, all AS show, also the retired ones.Is there a way to exclude the re...
Hello all - We are starting our journey on mapping services, applications, etc., based on the CSDM. I need some guidance on what to do with Reports that are created in PowerBI. These reports are supported by a specific team and they would like to t...
Is there a relationship in the CSDM that goes from Server to Application?More specifically, can you select a Server "Provides DR for (child)" an Application Service?
We are trying to build the management of the services we currently operate in compliance with CSDM.For example, we have an application called "ID Card Management System".We are thinking of managing the "ID Card Management System" application through ...
Hi All, I'm hoping someone has a complete list of Business Applications, Applications Services, and Service Offerings for all ServiceNow products to map out in the CMDB. The CSDM Data Model Examples provides a lexicon with some examples, but I'm hopi...
Currently the UI for Application Service Creation and Maintenance enforces a dependency/relationship to a Business Service Offering by making this mapping a required field. As we have "internal" tools that are purely used for administration of IT res...
Good morning,In our instance we use Services (cmdb_ci_service_business and cmdb_ci_service_technical) for multiple purposes, such as IT Financials mgt., and SPM. We use them as service domains, rather than 1:1 with a business application or tech serv...
Hi All, I am trying to generate the report for the last 6 months open vs resolved. what type of report type I want to use.
Hello everyone,1.How can we store company records for manufacturers or vendors with unique numbers, number value like- legal entity key/number; This will assist us in maintaining the integrity of the data and help us create unique records in platform...
Are the attributes\personas in the domains particularly foundations domain OOB. Or will they need to be created. E,g process owner, data steward, product owner. I've looked in the dictionary and don't see them. Can anyone point me in the right direc...
Hi CSDM community, We have location table data coming from various sources. this data is inconsistent and unnormalized. For an example : Peoplesoft has UK named as "UK" while from active Directory we get UK as "United Kingdom".Does ServiceNow curren...
I am mapping business capabilities to both business applicaiton and business services. When I attempt to build the relationship, I am also finding mapped application service class records in my search (see example 1). The search criteria states Bus...
