Good morning,In our instance we use Services (cmdb_ci_service_business and cmdb_ci_service_technical) for multiple purposes, such as IT Financials mgt., and SPM. We use them as service domains, rather than 1:1 with a business application or tech serv...
Hi All, I am trying to generate the report for the last 6 months open vs resolved. what type of report type I want to use.
Hello everyone,1.How can we store company records for manufacturers or vendors with unique numbers, number value like- legal entity key/number; This will assist us in maintaining the integrity of the data and help us create unique records in platform...
Are the attributes\personas in the domains particularly foundations domain OOB. Or will they need to be created. E,g process owner, data steward, product owner. I've looked in the dictionary and don't see them. Can anyone point me in the right direc...
Hi CSDM community, We have location table data coming from various sources. this data is inconsistent and unnormalized. For an example : Peoplesoft has UK named as "UK" while from active Directory we get UK as "United Kingdom".Does ServiceNow curren...
I'm trying to determine if the CSDM dashboard v2 or v2.1 incorporate the CSDM 4.0 model? Updates are documented in release notes about updates to the CDMB Foundations dashboard, and there is a mention that CSDM 3.0 model was incorporated into t...
I am mapping business capabilities to both business applicaiton and business services. When I attempt to build the relationship, I am also finding mapped application service class records in my search (see example 1). The search criteria states Bus...
Hi, I want to document the companies that use service offerings we provide but I wasn't able to identify a good way to achieve this. Does someone have any insights or recommendations on this? I know that simply linking a Company that acts as a custom...
Hi all, While reviewing the CSDM White Paper and related papers / videos, something seemed to missing or perhaps just not explicit enough for my understandning. Let's take a simple example such as Outlook 2016. This is a piece of software that is typ...
Our application services resides in the cmdb_ci_service_auto table, even if they have servers mapped to them.How can I convert the application services to the cmdb_ci_service_discovery table? The only way I find is to create an entry point, but when ...
We are looking to establish an initial set of Technical Services and Service Offerings. Is there available a stock listing of IT services and offerings that a typical IT organization would be expected to provide its customers? Trying not to start f...
In the CSDM 4.0 Paper is states that the "relationship" between some of the CI classes, such as Technical/Business Service and Service Offering is a "Reference Attribute". I see that in each of the CI Classes that use Reference Attribute, there are ...
Hi All, Hope you are doing good!! I need a help on storing MFA in CMDB and those can be used in ITSM as CI. Does anyone have implemented this? I need some clarity on adhering to CSDMIs there any preferable OOTB class available to store MFAs?(my best ...
Hi, Which role is required to edit/create/delete CSDM Components like Business Applications,Application Service,Technical service,Business service,Offering etc through CSDM Module.I want a common one role where user can edit/create/delete CIs through...
Hi Team i have a requirement from my clinet, will you pls guide me how to create a service catalog item i have attached the requirement also
