Hi Everyone, We followed the shared technical service model presented in this example series https://www.youtube.com/watch?v=0ia-I5Kcuvg&ab_channel=ServiceNowCommunity and designed something similar for SSO Application. The idea is to show all the im...
Have any of you successfully leveraged Information Objects for a Change Blackout Schedule? We're trying to figure this out, but we're having no success so far. Prior to the implementation of Information Objects in ServiceNow, we were creating Blacko...
Running the latest version of ServiceNow (Utah I think) - when looking at an "incident" ticket, I can see a list of "Activities", eg: Field ChangesEmail SentAdditional Comments...Is there any way of me reporting against the table that holds that data...
I question two of these. Should they be reversed? Doesn't a business application consume an application service? I would also think that an application service would consume a SDLC component, not the other way around.
We need to restrict user to download and upload an attachment, while user access ServiceNow through mobile web/browser.
Hi all, We're working on refining our CMDB and making sure everything in our environment is captured as required one of errors where we got a lot of conflicts internally is business applications. Can some people provide what are common examples of ap...
Hi, Our customer is using an EAM (Enterprise architecture management tool) which captures Business Services, Offerings, Applications, Capabilities etc We want to bring that data into ServiceNow. What we have seen is, that EAM tool has got mo...
I have a problem with how prescribed relationships are defined to describe dependency between Service Offerings and Application Services. Let's consider two scenarios: 1. My company is a Managed Service Provider, it has several data centers and othe...
I am aware that this question gets asked all the time, so I do apologize. I have gone through the CSDM model over and over again, along with many discussions with peers and browsing through this community. I understand the difference between the bot...
Hello, One of the requirements of my company's deployment is to track the usage of applications based on the company. The business model of my company is a parent company with multiple subsidiary companies. Each has its own environment but there are ...
I am not able to add "Business Unit" to my "Incident" page.
Hi team, If we update the "life cycle stage" and "life cycle status" fields on the configuration item (CI) side, these changes will automatically propagate to the corresponding fields (life cycle stage & life cycle status) on the asset side.do we ha...
If you have whole Service Modelling based on manual relationship creation between CI and Mapped Application Service, what is the impact of using Dynamic CI Group for Technical Services instead?Are there any major differences in how these two behave i...
Hello, Is there any solution to this in Rome/San Diego? Q - How to relate 'n' CIs to Technical Service Offerings without manual effort? (without Service Mapping)?
Hi all, Recently, I have created Dynamic CI Groups and linked them to its Technical Service Offering (TSO). Which makes incident, and change management easier and convenient if new CI's are loaded into the CMDB. However, when creating a new incident...
