Hi all, we are trying to find a solution to use application services as a key elemen in several ITSM processes. It is easy for server based applications as there are several methods to find out the currently used infrastructure (traffic based, tag ba...
Hi all,I am looking for what will be the future state for using the application model table together with the business application table. Previously we got the advice (from ServiceNow) to refrain from using the application product model table. But if...
I am new to SN and struggle with CSDM 4 domains and multiple levels of abstractions. I can understand Business Application and its link to technical services that consist of CIs. I am lost when Sell \ Consume domain is added with separate Business S...
Hi There, I am working on Operational Workspace under Event Management Menu. When I look at the service form with related list of related CIs I would like to apply a default filter where I can filter out a class or filter out by name. I did apply the...
Hello, ist it possible/good practice to set up a Hierarchy of Business Services in CMDB? I did not found any field to set a Parent/Child on a Business Service, but i think i can do this via CI-Relationship. Is there a recommended Relationship type f...
Hi Dear All,I'm bit confused about CSDM between business application and Technical Service. We are validating the business application in our organization, but most of the cases business application is not there. They are saying that all the applicat...
Found ArchiMate mentioned only in a few posts so creating this new one. Does anyone know if there's been any mapping done between CSDM and ArchiMate where I guess the "external behavior elements (also called services)" would be a main common referenc...
When modelling the ServiceNow platform, we have come across a scenario that we're not sure how to resolve. We have situations where we believe Technical Service Offerings "depend" on Application Services (that are "contained by" other Technical Serv...
Hi Guys,I need to configure approver groups for #ServiceOfferings based on the company that has the sys_user on the employee portal. So, based on the company that the user has to change the approver group of the Service_offerinWe have a flow in produ...
I have created one record Producer, which consists of two Variables, one is requestor_name and the other one is meeting_event_location.The Requestor_name is referring to sys_user table and the meeting_event_location referring to cmn_location tableI w...
Since CSDM requires us to leverage the service_auto table, I am in the process of converting my organizations business service CIs from the service table to the service_auto table. I noticed when I open a CI record from the service table where Class ...
Typically our company does not allow Open Source Application to be present in our enterprise. But times have changed. Recently we have been requested to represent a few Open Source Applications or Tools into the CSDM framework. I was thinking of repr...
What if no SLA/OLA exists for a support group supporting an application.Are technical service offerings mandatory in CSDM service models?I don't see any reason why it is necessary if no SLA/OLA exists. It should be just fine relating a technology ser...
We have received directives to create generic Configuration Items (CIs) for a variety of services. This includes externally hosted ERP services, as well as other services like virtual infrastructure, Azure Kubernetes Clusters, wireless routers, and b...