Is the SLA clock only triggered by one stage in the workflow or can we customize what changes the work flow? If we cannot change what triggers the SLA clock, can we add more stages prior to the stage that triggers the SLA clock?
How are folks modelling internal Technical Services which have a dependency on an external service provider - e.g. an internal team managing/configuring/supporting Mainframe and having Technical Service and Service offerings but also a Service provid...
Hi All,How can we represent Integration objects within CSDM framework from Operations view point?For Example: My Integration/Interface (we call it L1) is Order_Siebel_ERP (Tells about business object "order" flowing from Siebel to ERP through a mi...
Is there a bug in handlinks states in the task table? When I show the list of tasks (parent to incident, sctask and so on) the list of tasks (obvious) and states is shown.The state is in text form. The value seams to come from the statelist assigne t...
Hi Experts, Did anyone implement lifecycle management on cmdb_key_value table? Currently the tags captured as part of Discovery process remain in CMDB forever even if the tags are removed at the source. I want to check if anyone implemented something...
I would like to understand how to create dependent application services. For example we have an SSO application service that is used by many applications. What is the best practice for relating the SSO application service to all of the application se...
Hi, Currently I am implementing CSDM for a client and they are confused from which layer they should track SOX/GXP compliance, is it Business app, App service or Service offering. What does the best practice say?
Hello, I want to take advantage of CSDM for benefits like reporting on incident, changes, requests, problems, and outages relating to our SaaS / internal built application and pushing change approvals based on this table + app role approvals to the o...
Hi Community, I have a customer who wants to have certain data represented in their ServiceNow instance.The data about their registered applications comes from their Azure active directory "Application Registrations". The information about the group...
Please help me to know what difference can we see in Business Service Catalogue vs Technical Service Catalogue. Please share it with an example.
Hi folks, Mark Brodman mentioned CSDM 5.0 in late 2022. Is there any news, when this version will be released? GreetsDaniel
We are on brand new Vancouver instance. Totally vanilla version. Questions:1. Best way to use the 'life cycle stage and status' fields? - Can we just bring these 2 fields on the form and ignore ALL the legacy fields (remove all the legacy fields fro...
Technical service offering is a service offering type defined as a stratification of the technical service into options including localization/geography, environment, pricing, availability, capability, support group (for incident), assignment group (...
Based on the CSDM model, every business service offering should connect at least to one application service. If I look at local printers this doesn't work as there is no application service. How can we handle the situation and still be compliant with...
ServiceNow here says NOT to refer Business Applications in Incident management process - https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/csdm-implementation/concept/itsm-incident-use-case-trouble.html and here ServiceNow...
