Has anyone in the community configured CMDB relationships between discovered printers and print queue objects. I would ask the same question for cmdb_ci_print_queue and cmdb_ci_win_server CIs. I was thinking of a hierarchy as such: Windows Server (c...
How do you all name your Application Service CIs? Do you have a naming standard that works? Anyone care to share or hold forth? In our young implementation, Application Services primarily represent deployments of the application. Someone decided t...
@Mark Bodman , Enjoyed the Youtube video that explained the different types of Technical Services. Is there a column in the database where the technical service type can be identified? I'd like to use this type to filter service service offerings on ...
I just watched this videoCSDM In A Nutshell - YouTubeit explains a lot of theory of how the CSDM data model is meant to be used but it doesn't provide any examples.I would like to see a video or a document that explains in detail how to use ServiceDe...
Dear ServiceNowers, One of our clients uses CMDB and our job is to make their CMDB the closest to the CSDM recommendations.They store in the CMDB database instances, databases and database schemas. To my understanding:database instance is the softwar...
We are implementing Certificate Management and wanted more granularity around the state to make our workflows and reporting less complex.We thought to use the Lifecycle Stage and Status - but naturally cannot update the control table to make it work,...
Hi All, I have questions about CSDM Tables -Business Application, Business Services, Application & Techinical Services and offering tables, 1. As all these have logical CIs and need to create manually, so does manual import of the data from appl tabl...
Hi All, What is the corresponding Lifecycle Status and Stage for the below legacy fields?Product Model StatusAsset StateAsset SubstateContract StatusCI Install StatusCI Operational StatusCI Hardware StatusCI Hardware Substatus
Hi, I am going through the migration to the CSDM Life Cycle standard and am aware of the bi-directional use of the life cycle mapping for CIs - 2 BRs:- Update legacy from CSDM- Update life cycle from legacy However I can not see anywhere where this b...
Hi When I add the Application Service within the red box to the Change form as the configuration item, and select the 'Refresh Impacted Services' UI Action - the ticked Application Service gets added to the 'Impacted Services/CIs' related list and t...
Hi Developers,I have to implement xla please help me How to configure xla in servicenow.Thanks.
We have a location based support model and the location determines which support group is assigned to a CI. We have hundreds of locations and probably about 20 different support groups. However each of these CIs could also have a different managed by...
I noticed that CSDM 4.0 is now in the docs (Tokyo). Where can I find the final white paper in PDF format for download?
Hi All, What is the impact of activating this plugin: com.snc.cmdb.csdm.activation? What will happen to the Legacy lifecycle value and stages once the plugin got activated? We are looking for the pros and cons of CSDM activation. Please share your ...
I understand that the parent field on Service Offering should be filled in with the Technical or Business Service according to CSDM, and that Business Services themselves should not reference other Business Services as a parent. However, there may b...
