Running the latest version of ServiceNow (Utah I think) - when looking at an "incident" ticket, I can see a list of "Activities", eg: Field ChangesEmail SentAdditional Comments...Is there any way of me reporting against the table that holds that data...
I question two of these. Should they be reversed? Doesn't a business application consume an application service? I would also think that an application service would consume a SDLC component, not the other way around.
We need to restrict user to download and upload an attachment, while user access ServiceNow through mobile web/browser.
Hi forum, we all have recurring challenges to understand how to apply CSDM to our IT landscape in the "best" way. Many find CSDM abstract and difficult to relate to. Those who know the organization's systems/services best don't know CSDM and ServiceN...
Hi all, We're working on refining our CMDB and making sure everything in our environment is captured as required one of errors where we got a lot of conflicts internally is business applications. Can some people provide what are common examples of ap...
Hi, Our customer is using an EAM (Enterprise architecture management tool) which captures Business Services, Offerings, Applications, Capabilities etc We want to bring that data into ServiceNow. What we have seen is, that EAM tool has got mo...
hello！ I want to provide some IP addresses and set them in servicenow. Only these IP addresses can access the local environment of servicenow. Can you give me some ideas?
How can we build business service in cmdb?
I have a problem with how prescribed relationships are defined to describe dependency between Service Offerings and Application Services. Let's consider two scenarios: 1. My company is a Managed Service Provider, it has several data centers and othe...
I am aware that this question gets asked all the time, so I do apologize. I have gone through the CSDM model over and over again, along with many discussions with peers and browsing through this community. I understand the difference between the bot...
Hello, One of the requirements of my company's deployment is to track the usage of applications based on the company. The business model of my company is a parent company with multiple subsidiary companies. Each has its own environment but there are ...
I am not able to add "Business Unit" to my "Incident" page.
Hi, New at this community so sorry in advance if I brake any rules ! We have at IKEA a lot of assignment group managers that per se have access to the back end having the business stakeholder access, but in the back end they can not see members of g...
Hi team, If we update the "life cycle stage" and "life cycle status" fields on the configuration item (CI) side, these changes will automatically propagate to the corresponding fields (life cycle stage & life cycle status) on the asset side.do we ha...
If you have whole Service Modelling based on manual relationship creation between CI and Mapped Application Service, what is the impact of using Dynamic CI Group for Technical Services instead?Are there any major differences in how these two behave i...
