Hello All, Reviewed official Certification Paths and unfortunately was not able to find possibility to find CSDM related certificates. Small part of CIS - Service Mapping or few courses such as : Common Service Data Model (CSDM) Fundamentals - Now...
I'm working on some definitions and cleanup in our CMDB and one sticking point has been our custom built web sites/web applications. Applications [cmdb_ci_appl] has a Web Sites [cmdb_ci_web_site] table that rolls up, but in the CSDM 4.0 whitepaper i...
Hello Experts,I have created 3 Application Services: Parent Application Service , App Service Child 1 and App Service Child 2Both App Service Child 1 and App Service Child 2 have Parent = Parent Application ServiceBut when I View Map from 'Parent Ap...
Steps to reproduce:Create a Calculated Application Service and set the Levels to 1Associate a Tracked Configuration File with an Application (or any other infra) CI via a CI Relationship where Parent CI - <any CI Rel type > - Tracked Configuration Fi...
Hi All, We have a requirement from client to Perform an analysis if Services and Service Offerings are functioning in accordance to the CSDM framework. I'm new to CSDM and any help regarding the above will be helpful. Please let me know what are the ...
This image shows the Payroll Application service, the various infrastructure components involved in it. My understanding is, if we use the Service mapping, above map will be automatically built.But if we are not using the Service Mapping today. Now a...
Hopefully a simple one with a definitive answer. Customer is at walk stage and defining Application Services. The majority are SaaS services with no infrastructure (ServiceNow being a perfect example). Question: Which table should they be created i...
Hello Team, We have a custom table with some fieldsOne of these fields is called ""DL Name"As per our naming convention the name of our DLs (Distribution Lists) must start with the special character "_"We found out via ServiceNow support that the spe...
As a user my " User Ticket View" should automatically refresh and update the view
Hi, So I am currently trying to implement the CSDM, focusing on Business Applications, Application Services and Technical Services. I've gone trough most of the documentation and learning about the CSDM, but when trying it out I can't seem to under...
Hello, We are looking at trying to report up Incidents based off of the Mapped Application Services up to Portfolios. This functionality appears to be included in the DPM application, however it does not appear to allow tying mapped application servi...
Dear Community members,We are using CSDM 4. Data model to record, track and manage our Services. Our portfolio consist of Application Services, Business Services, and Technical Services. We have new business requirement to track components and/or mic...
How to add a default attachment to an attachment variable in a catalog item so that the user can download that attachment and add the updated attachment to that variable.
The field Architecture Type can be used to indicate software that hosts a business application. But how can you indicate that this host is, for example, Web-based?It feels like there should be two fields: Architecture Type and Platform type. Take for...
Hello All,We have a requirement to enable HTML Sanitizer , Can someone help me with the steps to enable it and also what will be the impact on existing date once we enable HTML sanitizer ?how can we test in real time that HTML sanitization is working...
