How to use the "CSDM Data Modeling Workbook" posted in Now Create? https://nowlearning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&asset_id=b45ff830479e9514dbaf1162846d439f There are no steps/guidelines, nothing
I thought I would share the platform dependencies and uses of groups. Many organizations see it as only a method of controlling access to the platform. Although this is true, that is only one pillar of how groups are used. I have attempted to clearly...
In the cmdb_ci_service table once a business service CI is converted to a Calculated Application Service, the CI takes on the new Calculated Application Service class / form, I noticed the form for this class contains very little information (attribu...
How CSM will be effected if we implement CSDM, what results we will get before and after implementing the CSDM in CSM?
How ITSM will be effected if we implement CSDM, what results we will get before and after implementing the CSDM in ITSM?
Hi community,Help me out of this, I was learning about CSDM, In that process I was unable to understand the Life cycle status ,Life cycle Migration, mapping life cycle status all these things, can anyone explain , what it is actually, and how can I ...
We have a a requirement where assessments are completed at a service level which check the service health and resiliency etc. This generates a large number of assessments for service owners. The approach being taken is to setup a service offering whi...
What tech stack does ServiceNow use?
I've started to use the new new 'Operational / Pending Retirement' Lifecycle Stage & State to reflect CIs that are being prepared for decommissioning. I've noticed that any update to the CI in this state will retrigger the OOTB life cycle mapping rul...
Hi all, we are trying to find a solution to use application services as a key elemen in several ITSM processes. It is easy for server based applications as there are several methods to find out the currently used infrastructure (traffic based, tag ba...
Hi all,I am looking for what will be the future state for using the application model table together with the business application table. Previously we got the advice (from ServiceNow) to refrain from using the application product model table. But if...
I am new to SN and struggle with CSDM 4 domains and multiple levels of abstractions. I can understand Business Application and its link to technical services that consist of CIs. I am lost when Sell \ Consume domain is added with separate Business S...
Hi There, I am working on Operational Workspace under Event Management Menu. When I look at the service form with related list of related CIs I would like to apply a default filter where I can filter out a class or filter out by name. I did apply the...
Hello, ist it possible/good practice to set up a Hierarchy of Business Services in CMDB? I did not found any field to set a Parent/Child on a Business Service, but i think i can do this via CI-Relationship. Is there a recommended Relationship type f...