Found ArchiMate mentioned only in a few posts so creating this new one. Does anyone know if there's been any mapping done between CSDM and ArchiMate where I guess the "external behavior elements (also called services)" would be a main common referenc...
When modelling the ServiceNow platform, we have come across a scenario that we're not sure how to resolve. We have situations where we believe Technical Service Offerings "depend" on Application Services (that are "contained by" other Technical Serv...
Hi Guys,I need to configure approver groups for #ServiceOfferings based on the company that has the sys_user on the employee portal. So, based on the company that the user has to change the approver group of the Service_offerinWe have a flow in produ...
I have created one record Producer, which consists of two Variables, one is requestor_name and the other one is meeting_event_location.The Requestor_name is referring to sys_user table and the meeting_event_location referring to cmn_location tableI w...
Since CSDM requires us to leverage the service_auto table, I am in the process of converting my organizations business service CIs from the service table to the service_auto table. I noticed when I open a CI record from the service table where Class ...
Typically our company does not allow Open Source Application to be present in our enterprise. But times have changed. Recently we have been requested to represent a few Open Source Applications or Tools into the CSDM framework. I was thinking of repr...
What if no SLA/OLA exists for a support group supporting an application.Are technical service offerings mandatory in CSDM service models?I don't see any reason why it is necessary if no SLA/OLA exists. It should be just fine relating a technology ser...
We have received directives to create generic Configuration Items (CIs) for a variety of services. This includes externally hosted ERP services, as well as other services like virtual infrastructure, Azure Kubernetes Clusters, wireless routers, and b...
I seem to have a contra-view in one area of the CSDM that I'd like someone to convince me why this doesn't make sense. Premise 1: Business Apps can have relationships to Applications Services which represent the tech stack supporting the Bus App...
We're working on transitioning to CSDM 4.0, and we are trying to create an architecture that connects all of our resources. I have a couple questions that pertain to the model. 1) Can 2 business capabilities be related to each other using a "Provided...
We are implementing the CSDM and trying to move from everything in the software table to to appropriate tables such as cmdb_ci_service, cmdb_ci_appl, etc. I'm trying to determine where to put Configuration items used by Incident/Problem/Change whic...
Hello Everyone, I'm having a hard time thinking through how to classify the AWS Services that my company supports within the CMDB. Below is what our cloud management team sent me as to how they group and support their services. I have turned this a...
The white paper is an improvement on what was available 24 months or so ago. Back then even the SN consultants on site couldn't explain how to best set-up the service hierarchy, but the white paper mentions use cases to come and finding real -world ...
Hello All, Is anyone worked on localization framework for service catalog item..?We have UI action called Request Translations in record producer, Once we click it will generate the Requested Item and Task under Localization Framework--> My Requeste...
