I have created one dashboard with several widgets. I have two interactive filters, the first one filtering Availability groups and the second dependent one for assignment groups.I have created two widgets, report based, showing the trend line, one fo...
Hi All,using integration hub how we can setup integration between servicenow and workday to pull location and cost center details into servicenowThank you
Why I don't see the concept of CSDM in HRSD? To me, HR Services like "New Hire Onboarding" seems like business Services, but in ServiceNow, there is no relationship between HRSD's HR Services and Business Services. Even in "CSDM Data Model Examples" ...
I'm looking to build an easy way to determine the application services a CI is mapped to so I can use one of the group fields on it for notifications. I found a script include ApplicationServiceGraphDataAPIs that has a promising method,getApplication...
Hi. I am currently mapping manual technical services, not using discovery. Wondering what is the correct or preferred method. Business Service >Technical Service>Service Offering(s) (classification technical service). I created a manual dynamic mapp...
Is there a recommendation that Business Application should not be used/ associated for ITSM objects? For example, business application reference is included on the Incident / Problem forms?
Are there examples of recommended Technical Services which at a minimum should be present in any CSDM aligned CMDB Service Model? And does it make sense to create Technical Services based on a Technology Business Management (TBM) Service model struct...
Hi All, Our Enterprise architects and our RPA team are looking to start recording the different automations/processes (about ~200) that their bots our preforming so we can have accurate inventory and ownership captured in the CMDB. How would you capt...
Hello,Never done this before, so please guide how I can add Longitude and latitude data for my locations in ServiceNow CNM__Location table.( Add GPS Coordinates for Locations)Thanks in advance.
Hi,For a greenfield implementation, is there any best practice/recommendation of populating CI's first or populating conceptual and logical entities first?
When either Technical and Business Service Offerings get created they get placed in the table: service_offering.listUnder the attribute Service Classification, I see OOTB there is "Service Offering" but there is no Technical Service Offering option O...
Does anyone know if there is a way with a free developer instance to make a public form? When I mean public form I mean like google form level of accessibility where I can send someone a link and they can fill out the form. For example, can I make my...
We're looking to migrate some data to the various CSDM tables. I'm wondering how to keep it updated? I'm probably not in the right sub-forum, but am starting here because we really do want to make better use of CSDM. More to the point though, what i...
hello, would you create a new business application for each prod instance (application service). e.g. prod1, prod 2, prod 3 (app service1, app service2, app service 3) all 3 app services consumed by business appp 1 (1:N)OReach app service consumed ...
Hi all, We are a company utilizing Teradata's enterprice data warehouse solution as our data lake. Since we use it for all kinds of purposes (multiple business processes, financials as well as risk & compliance), we need to create a structure that's ...