How to implement TBM taxonomy according to CSDM 2.0 Model

[Nick Zitzer]

We are attempting to implement the TBM Taxonomy for services in ServiceNow and are trying to line this prescriptive taxonomy with the CSDM 2.0 taxonomy. Has anyone done this or are there recommendations on how to do this?

The TBM Taxonomy is located https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A98a05016-0ca4-41e9-ae78-ebf5...

Our initial thoughts are as follows:

1. (TBM) Service Type           ==>      (CSDM) Portfolio                             (e.g. End User Services)
2. (TBM) Service Category    ==>      (CSDM) Service Group??                (e.g. Computing)
3. (TBM) Service Name         ==>      (CSDM) Business Service               (e.g. Desktop or Laptop or BYOD)

[Fredrik v S · Accepted solution]

You should look into SPMv2, it supports multiple Service Portfolios and Taxonomy Nodes. It should be more than sufficient to solve your TBM needs.

[Bill Bonnett]

Sorry, what is SPMv2?

[Nick Zitzer]

Service Portfolio Management is the plugin he is referring to. As far as I can tell, this is included as a part of the ITSM suite.

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-portfolio-mana...

[Nick Zitzer]

Hi Fredrik,

Thank you for the advice and this seems to make logical sense. For others, this is the model we went with:

1. (TBM) Service Type           ==>      (SN) Service Portfolio [spm_service_portfolio]
2. (TBM) Service Category    ==>      (SN) Taxonomy Node [spm_taxonomy_node] (Taxonomy Layer Definition: Service Category)
3. (TBM) Service Name         ==>      (SN) Business Service [cmdb_ci_service]