How to link Knowledge Articles to Service Offerings

[Amy Matsuhashi]

Hi there!

How do you link Knowledge articles to Service Offerings? 

In the service Offerings form there is a related list called Knowledge but I'm unable to edit it. Also, on the knowledge article form there isn't a related list I could add that says service offerings. 

How do I keep track of the knowledge articles along with the catalog items related to my service? 

(Moving from this spot: https://www.servicenow.com/community/common-service-data-model/csdm-amp-request-catalog-service-offe...)

Thanks!

[jensgadeberg]

Could be you don't have the rights to edit it?
Also, I don't think ServiceNow / Service offering comes with the knowledge related list out of the box. And that could (partly) explain why you don't have the rights.

[Gomathi Kannan]

Hi @Amy Matsuhashi ,

You won't be seen new or edit button on knowledge related list of Service offering table. But you can add the 'Service offering' in configuration item(cmdb_ci) field of knowledge(kb_knowledge) table that will show knowledge article in related list

BR,

Gomathi K

[Gomathi Kannan]

Hi @Amy Matsuhashi , Please let me know if my response helped you, if yes, requesting you to mark this as helpful and accept the solution.

BR,

Gomathi K