How to link Knowledge Articles to Service Offerings

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2025 05:49 AM
Hi there!
How do you link Knowledge articles to Service Offerings?
In the service Offerings form there is a related list called Knowledge but I'm unable to edit it. Also, on the knowledge article form there isn't a related list I could add that says service offerings.
How do I keep track of the knowledge articles along with the catalog items related to my service?
(Moving from this spot: https://www.servicenow.com/community/common-service-data-model/csdm-amp-request-catalog-service-offe...)
Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2025 07:34 AM
Could be you don't have the rights to edit it?
Also, I don't think ServiceNow / Service offering comes with the knowledge related list out of the box. And that could (partly) explain why you don't have the rights.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2025 06:14 AM
Hi @Amy Matsuhashi ,
You won't be seen new or edit button on knowledge related list of Service offering table. But you can add the 'Service offering' in configuration item(cmdb_ci) field of knowledge(kb_knowledge) table that will show knowledge article in related list
BR,
Gomathi K
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-04-2025 09:43 PM
Hi @Amy Matsuhashi , Please let me know if my response helped you, if yes, requesting you to mark this as helpful and accept the solution.
BR,
Gomathi K