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10-24-2025 09:19 AM
Hello All,
We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' instead of going to 'Application access request' to get access and 'Software Request' to get it provisioned.
Any ideas would be appreciated. Thank you.
Solved! Go to Solution.
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10-27-2025 09:32 AM
I would migrate away from the Business Application catalog item(s) and standardise on software requests. A great example is that MS Office apps are not Business Applications (or should not be, even if some orgs have business app stuff inside an Excel sheet!), but are often requested or provisioned for new users. As you can see, the end user should not need to know whether they're requesting a desktop software package or access to some enterprise SaaS product - they just want to request access to software.
There is an OOTB Record Producer with EA called "Register a Business Application". This is used when someone wants to onboard a new enterprise application to the organisation, so a very different purpose and it is usually restricted (e.g. to service owners or ITAOs).
I hope this helps!
Mat
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2 weeks ago
Thank you Audrey. Unfortunately not quite the answer I was looking for. I am going to assume those buttons do what I had described.
