Hi Team,
Scenario 1: ADR Due Date + Case In Progress
State = In Progress
ADR Due Date = Today
Assigned To = User
Exempted ADR = False
Run Scheduled Job
Expected: ADR Email triggered
Scenario 2: ADR Due Date + Case Resolved
State = Resolved
ADR Due Date = Today
Assigned To = User
Exempted ADR = False
Run Scheduled Job
No ADR Email
Scenario 3: Reopen After ADR Job Run
Resolved → Reopened
State = In Progress
ADR Due Date = Today
Assigned To = User
Exempted ADR = False
Run Scheduled Job
Expected: ADR Email triggered
Scenario 4: Resolve and Reopen Again
State = Resolved
Reopen Again
State = Reopened
No ADR Email because already email is sent
how we can implement through metrics only one email will trigger on ADR due date or after adr due date cross and condition matches.
