Is it possible to set From address dynamilcally in Compose email feature for quick message.

[Vinoda Kumar]

Hi Experts,

I have activated the quick email feature on the incident table and we have requirement to set the From address as the Assigned to user email, is there a way to set it dynamically?
Please refer below screenshot.Currently as a default the from address is setting the instance email address.

Thank you,
Vinod

[Arpan Baishya]

Hi @Vinoda Kumar,

This link should help you out. - Create an email client template (servicenow.com)

Step number 6, in particular, is about setting the sender configuration. You may need to write a small script to get hold of the assignee's email address and set the From field to that value.

Here's a community question about the same topic. - Email Client Template 'From' Script - ServiceNow Community

Hope this helps.

[Vinoda Kumar]

Hi @Arpan Baishya ,

Thank you for your reply, the email script for setting is not works for quick message, only it is used to add text in the body of the email compose. I have tried by creating testing client email template, in the compose email it showing the body of the email but it not overriding the from address.

Thanks,

Vinod

[Vinoda Kumar]

Hi @Arpan Baishya ,

Thank you for your response.
The email script to set up addresses willl not work for email compose for quick message , it is only used for etting up the body of the email. However I have tried to set up the from address it didn't work.

Thanks,

Vinod