Is it possible to use a scheduled job to trigger refresh of tag-based service maps?

servicenowluvr
Giga Contributor

I really want to have all service maps refreshed bi-yearly so that I don't have to go in and do it myself with a scheduled job. Is there a way to access tag-based service map refresh via scripting?

 

5 REPLIES 5

Mathew Hillyard
Mega Sage

@servicenowluvr please review this thread that explains Application Services in detail:

https://www.servicenow.com/community/common-service-data-model/application-services-how-to-use-them/...

 

You should not need to create any jobs nor run the scheduled job above (which is just a daily recalcuation job) to have Application Services update. Only Mapped Application Services are not fully automatic - they require a manual sync by clicking the "Update with changes from CMDB" related link on the record. For other services recomputation runs every 5 seconds I believe.

 

You can validate this by checking the Service Config Item Association [svc_ci_assoc] table and view how fast changes to an application service results in updates to the table. It's usually within 10-30 seconds on my PDI, often much faster on a production instance.