Issue in incidents list.

[Mahanvitha]

I am not getting proper filtered incidents list  assigned as empty.How to solve it.

[Ankur Bawiskar]

@Mahanvitha 

please share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhishek_Thakur]

Hello @Mahanvitha 

Back in May 2025, ServiceNow has introduced some new ACL's to restrict the data which can be filter from the different tables.

I am pretty sure, that issue is related with query range ACL. I would recommend you to please check the query range ACL for the table and if not present then please create it. It is definitely going to help.

Give thumbs up! and please mark my answer as accepted solution if it helps you.

Regards,

Abhishek Thakur