Issue with client Script

[pravallikag6589]

How can we configure a client script to automatically populate the Impact and Urgency fields as '3 - Low' when the category is set to 'HRMS' and a related sub-category is selected in an incident?

[Harish Bainsla]

Hi @pravallikag6589 use onchange of category because category and sub category is dependent field and put condition like var cat = g_form.getValue('category');

then use if condition like if(cat==HRMS)

if my answer helps mark helpful and accept solution

[Ashish Parab]

Hello @pravallikag6589 ,

You can try below onChange Script: 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return; 
    }

    var category = g_form.getValue('category');
    var subcategory = g_form.getValue('subcategory');

    // Check if the Category is HRMS and a Subcategory is selected
    if (category == 'HRMS' && subcategory) {
        g_form.setValue('impact', '3');
        g_form.setValue('urgency', '3');
    }
}

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[Omkar Mone]

Hey,

I think you are not putting the backend names to check the values, please see below example from my PDI

you need to use the backend names i.e. hardware, network etc.

[Ankur Bawiskar]

@pravallikag6589 

what debugging have you done so far?