Life Cycle Stage and Status Fields

[TaylorJ78]

This is more of a request/suggestion than an issue, I would post to the IDEA portal but I lost those rights with my job change.  It would be very helpful if the list functionality for the fields, Life cycle Stage and Life Cycle  Stage Status worked in the same manner as the Phase and Status fields (see example below).

It is painful to have to open every record or change view from SPM to SPM Advanced to update the Life Cycle Stage and Life Cycle Stage Status fields because they update independently but are required to sync.  Since one field cannot be updated without the other, a record must be opened/touched.  

The fields should work like this: 

[Shubham_Jain]

Please enhance the list functionality of these fields to behave similarly to Phase and Status, so that updating one automatically syncs with the other. This would eliminate the need to open individual records or change views, providing a more seamless and user-friendly experience.

[Mathew Hillyard]

Hi @TaylorJ78,

Have you reviewed the Life cycle mappings module? <instance-name>.service-now.com/now/nav/ui/classic/params/target/life_cycle_mapping_list.do

There are entries in here for both Phase and Status for the parent Service [cmdb_ci_service] table. Review all the mappings, ensure all custom values have been captured, and when ready click the "Enable Life Cycle Sync" UI Action to have the mappings automated.

I put the custom value bit in bold because if you do not do this before enablement then these values will not sync.

[MMGF]

He is asking how to make the LCS and LCSS dropdowns work the same way as Phase / Status - changing the first one presents the appropriate options on the second one and then makes a single save on the record.