List Preview Configuration

aparnaravi
Tera Contributor

‎01-30-2025 06:55 AM

I need help with two things related to the Incident form in ServiceNow:

  1. Configuring the Preview List View:

    • When I click the preview icon in the Incident list view, it opens a preview window displaying certain fields.
    • I want to configure which fields appear in this preview.
    • How can I customize the preview list view for incidents? Is this controlled by a specific form view (e.g., SOW - Incident Overview) or is there a separate configuration?

  2. Preventing Changes from Affecting Default View:

    • I made changes in SOW - Incident Overview using Form Designer, but they also reflected in the Default View.
    • I expected these changes to be isolated to SOW - Incident Overview only.
    • Why did this happen, and how can I ensure that modifications in SOW - Incident Overview do not impact the Default View?
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Mark Manders
Mega Patron

‎01-30-2025 07:21 AM

1. It will show you the same view of the record that the view of the list you are currently. So you will need to change that same view, or provide a different view on the list.

2. Are you sure you were in the correct scope while changing the form? 


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Mark
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