Please advise where this information is coming from and displaying on the asset table.

[lactions]

We received a ticket where users reported that the Phone Number field is appearing as a dropdown on the alm_hardware form. The dictionary entry for this field shows the type as Phone Number, and there are no choices defined for it. I have already checked the related scripts and excluded tables, but I am still unable to identify the source from where these dropdown values are being populated. Could anyone guide me on how to trace or troubleshoot this further?

[Vishnu-K]

Hi @lactions ,

The dropdown appears because the field type is “Phone Number (E164)”, which is an out-of-the-box (OOB) behavior.

If you only need a simple phone number input without the dropdown, you can use a standard Phone Number field instead.

If this answers your question, please mark it as helpful and accept the solution for better community visibility.

Thanks,

Vishnu

[SohamTipnis]

Hi @lactions,

This is OOTB behavior; you can use another field type, Phone Number. This will help you achieve your requirement.

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Ankur Bawiskar]

@lactions 

it must be a dot walked field on alm_hardware, alm_hardware doesn't have any Phone number field

See from where it's coming from.

check the dictionary for that table and see who created those choices in that field

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏