Please advise where this information is coming from and displaying on the asset table.

[lactions]

We received a ticket where users reported that the Phone Number field is appearing as a dropdown on the alm_hardware form. The dictionary entry for this field shows the type as Phone Number, and there are no choices defined for it. I have already checked the related scripts and excluded tables, but I am still unable to identify the source from where these dropdown values are being populated. Could anyone guide me on how to trace or troubleshoot this further?

[Vishnu-K]

Hi @lactions ,

The dropdown appears because the field type is “Phone Number (E164)”, which is an out-of-the-box (OOB) behavior.

If you only need a simple phone number input without the dropdown, you can use a standard Phone Number field instead.

If this answers your question, please mark it as helpful and accept the solution for better community visibility.

Thanks,

Vishnu

[SohamTipnis]

Hi @lactions,

This is OOTB behavior; you can use another field type, Phone Number. This will help you achieve your requirement.

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Ankur Bawiskar]

@lactions 

it must be a dot walked field on alm_hardware, alm_hardware doesn't have any Phone number field

See from where it's coming from.

check the dictionary for that table and see who created those choices in that field

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mathew Hillyard]

Hi @lactions 

I see you're relatively new to the community.

Please observe the forum names and purposes and choose an appropriate forum to post your question. The field on an Asset form has nothing to do with the CSDM forum. You'll get your answer faster with a wider audience if you post in the Hardware Asset Management or Developer forums. It also prevents this forum from losing its focus by being populated with random posts about other subjects. Unfortunately there are plenty of members who appear to jump on all new posts in every forum, exacerbating the problem.

Mat