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09-01-2023 04:59 AM
Going thru and starting to setup Dynamic CI Groups to be used with our CSDM Implementation. Two Questions:
- As I am learning about Dynamic CI Groups, it is my understanding that these Groups can be used for Incident, Problem and Change, correct?
- If we assign a Dynamic CI Groups to a Change Request, how do we report/track the individual CIs that make up the Dynamic CI Group at the time of the Change Request given that the Group can change?
Am I on the correct track or not?
Thank you,
Tom
Solved! Go to Solution.
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09-01-2023 06:22 AM
Hi @tphillips, yes you can use Dynamic CI Groups as Configuration Item in Incidents, Problems and Task. As you mentioned this type of CI is fluent an is alone not a good fit esp. for Change Management. BUT there is a OOTB function which automatically adds all member at the current time to affected CIs related List of Change Request - when this is in state new. This list will not change later and documents all CIs at the time when Change Request is approved.
Greets
Daniel
Please mark reply as Helpful/Correct, if applicable. Thanks!
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04-25-2024 05:38 AM
@mcconnellsj populating the affected Services should work OOTB but seems not to be done correctly. Did you checked https://www.servicenow.com/community/common-service-data-model/itsm-impacted-services-sample-executi...
