On the Business Application class the "Technical" and "Business" owners can be identified. How have people leveraged these fields (if at all) within their organisation? What roles/level doe these fields typically get assigned to? Thanks in advance, R
Currently working on the CMDB and CSDM and questions are being raised about relationship directions, using a piece of a equipment in a rack, which direction should the relationship go, should it be that the rack is the parent of the equipment, e.g ...
When trying to create a Manual Application Service a validation continiously claims the name already exists. I do not have any name in whole cmdb which matches. What am I doing wrong?
Hello, The Service Portfolio Management as presented in CSDM 3.0 is directly linked to Business Services. On the other hand the Sample IT service porfolio available in the instance, provides usable data, in the form of portfolios, taxonomy layers, an...
Hi, I'm setting up an ISP/Telco provider in their CMDB. We want to represent all involved equipment from Customer Service (Sold Product/Service Offering) to the ISPs core network in the CMDB. Equipment involved: - Access Points (cmdb_ci_wap_network) ...
A customer of mine asked this question, and I have a general idea of what direction to go but thought it better to pose this out to the community. Would love to hear some thoughts on this ask: Our CMDB admins would like to record applications and app...
We have several application CI's used by multiple Business Units/Companies We would like to show the relationship between these CI's and the multiple Business Units in our CMDB What would be the best practice for doing this
We are beginning to build out our application portfolio and are creating the business capabilities that the company has defined. In the CSDM model do the different levels of nested business capabilities have relationships to each other (Provided By: ...
I'm planning on modeling PII (related to GDPR) as Information Objects like Name, phone number, email etc. I have played with this on a ShowCase instance where all the expample PII Information Objects are Owned by the same person. My experience in thi...
Can you please help me understand the relationships between Application Service, Model ID, and Application? I am not sure how these work together. I am also questioning if we need to setup Application Models when we create application services. Th...
Could anyone give me any guidance on slightly simpler less behemoth type applications\application services in CSDM. 1) A basic application is represented in CSDM? Something like Notepad++, that is just a local install and not part of a bigger stack. ...
Can someone provide me with an example of how I should manually structure software suites in CMDB using the CI Class Manager? Using CMDB for INC management. Using the example of Microsoft Office Option 1:Should I create a class under Applications (i....
I'm looking for a little help regarding how to map Configuration Items to Technical Service Offerings. In the CSDM 2.0 Whitepaper it looks like we should use the “Manages:Managed By” relationship type, but I can see other relationship types mentioned...
In the Common Service Data Model product view: Customer Service Management documentation and, in particular, the "Service with multiple packages" example use case, the diagram indicates a link between the Service Model and the Service Offerings. Look...
Can I get the exact definition for Service owner , application service owner and Technology service owner roles described in csdm model?
