Relating Business Services to Service Offerings?

[Johannes]

Our users want to use the Dependency View to visualize what Service Offerings their Business Services consists of.

Following the CSDM model, these are only referenced to each other, and will thus not show. 

Is there any reason not "remediate" this by e.g. create a business rule automatically creating/maintaining relations based on the Service Offerings "Parent" field?

[CMDB Whisperer · Accepted solution]

You don't need to do that.  In ServiceNow you can define custom references that will be included in the Dependency view.  Just go to Dependency Views --> Map Related Items and create a new record as shown below.

Note that depending on what node is the home node in your Dependency Map, you might have to click on the "Load More" option from the popup menu to get them to display.

Please mark as Correct Answer once you have verified this works for you.  Thanks!

[Johannes]

Thank you, Paul!
I was so certain that it did not show the references, that I did not bother to check.
Next time I try before I ask 😅

[Adi Schmid]

I don't understand why I see the complete structure when I search for a service, but not when I search for an offering. When I click 'Load More' on the Offering, it still doesn't show the service. If anyone what I can set better here?

[Barry Kant]

Hi Adi,

The references from related item works only from the parent side (in this case the service) which is kind of weird as the reference itself is an attribute in the service offering record.

BR,

Barry