Relating Business Services to Service Offerings?

Johannes · ‎01-24-2023

Our users want to use the Dependency View to visualize what Service Offerings their Business Services consists of.

Following the CSDM model, these are only referenced to each other, and will thus not show.

Is there any reason not "remediate" this by e.g. create a business rule automatically creating/maintaining relations based on the Service Offerings "Parent" field?

CMDB Whisperer · ‎01-24-2023

You don't need to do that. In ServiceNow you can define custom references that will be included in the Dependency view. Just go to Dependency Views --> Map Related Items and create a new record as shown below.

Note that depending on what node is the home node in your Dependency Map, you might have to click on the "Load More" option from the popup menu to get them to display.

Please mark as Correct Answer once you have verified this works for you. Thanks!

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View solution in original post

Adi Schmid · ‎01-25-2023

This is indeed weird. But at least it's not a mistake on my part.

Thank you and have a nice day

PeterH2 · ‎03-17-2024

Yes, it only works one way which is provided by the Related Items [ngbsm_related_item] table definition linking Service [cmdb_service] CI's to Offering [service_offering] related items via the 'parent' field.
I do not see a way to get the reverse to work using Related Items definitions.

Johannes · ‎01-27-2023

So, guess a relationship still needs to be created then to show both directions..

Barry Kant · ‎01-27-2023

hi Johannes,

the only answer to that is no.
As that impacts the Impact Analysis output (potential loop).

BR,

Barry

Johannes · ‎01-27-2023

Ok, so since "upstream" references are not be shown, and upstream relations must not be created, Dependency View can not be utilized for this use case.

Really looking forward to a unified solution 😉