Service Builder Draft Service visible in Incident

[Ashish77]

Hi,

I have this basic question about Service Builder:

Business and Technology Management Service records initiated from Service Builder but not yet submitted (they are still shows in Draft state) are visible in Incident and Change form "Service" and "Service Offering" fields. I was expecting only Published Services to be available for end users to pick on tickets.  

I am doing this on my pdi (yokohama) and Service Builder Plugin Installed Version is 202507.0.0

Is there any configuration settings/system properties I am missing or this is the OOTB behavior ?

To make it more clear my requirement is to use Service Builder to allow users (with service_author role) to create Services and Offerings and want to implement an Approval flow so that when service is created/updated and submitted, it should go through approval process (I know there is OOTB subflow which I need to enable and customize for this).

While Service or Offering is in Draft or Pending approval state it should not be visible on Incident or Change form from "Service" and "Service Offering" fields?

I want to know if this can be achieved through OOTB configuration or I need to customize the reference qualification on these fields?

Thanks,

Ashish

[Mark Manders]

You need to check on the reference qualifier on the 'service' and 'service offering' fields. If they aren't specifically excluded, you will be able to select them.

On Incident - Service, the OOB reference qualifier refers to a script include: javascript:new TaskUtils().getConfigurationItemFilter(current);. You will need to override that script include with customizations, or the reference qualifier itself, if you don't need the script include.