Service Portal widget for confluence search

[vidyajadhav]

Hi All,

I have created one widget and pasted confluence URL and I am able to access the confluence page within service portal. Please advice if that is correct approval to integrate confluence with service portal without using any integration method.

[J Siva]

Hi @vidyajadhav 

Actually, this is not an integration.
You are simply hosting a third-party URL in the Service Portal using a widget.

ServiceNow provides a feature called "Content Items", which allows you to store third-party URLs or links. If someone needs access to one of these, they can search for it using the portal's search bar. Upon clicking the item, they will be redirected to the corresponding external page.

Let us know your exact requirement or what you're trying to achieve, so we can assist and guide you accordingly.

Regards,
Siva

[vidyajadhav]

Hi @J Siva 

We have to integrate the confluence with service portal. We should able to search the contents from confluence post this integration. I have configured the Outbound Rest Message method to integrate confluence but unable to search contents from confluence on service portal. do i need to also create flow designer. 
Could you please explain how to use this "Content Items" which will allow to stor third party urls and able to search on Portal's search bar

[J Siva]

@vidyajadhav ok understood your requirement.

Content item doesn't work in your use case.

Have you checked the oob spokes?

[vidyajadhav]

@J Siva 
Confluence cloud spoke has been installed. but not sure how to check the connection test between Service Portal and Confluence endpoint post integration