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06-27-2025 07:15 AM
As an IT Operations Manager, I want a Service Portal dashboard displaying real-time infrastructure/application statuses (green/yellow/red) and a self-service form for users to report outages, so that teams can quickly resolve issues and communicate proactively with stakeholders.
I want to create below dashboards on Service Portal under status page
Displays Business Services, Applications, and CIs with statuses:
Green: Operational (no active outages)
Yellow: Planned maintenance (linked to `cmdb_ci_outage` records)
Red: Unplanned outage (linked to active incidents)
Includes contact links for relevant support groups (e.g., Network Team, Database Admins).
Need your help to get the steps to achieve this changes on sp
Solved! Go to Solution.
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06-29-2025 10:06 PM
hi @vidyajadhav ,
Below thread will be help
Please refer to the link below on how to add reports to the portal.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866321
If this information proves useful, kindly mark it as helpful or accepted solution.
Thanks,
BK
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06-29-2025 10:06 PM
hi @vidyajadhav ,
Below thread will be help
Please refer to the link below on how to add reports to the portal.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866321
If this information proves useful, kindly mark it as helpful or accepted solution.
Thanks,
BK
