My organisation is investigating a migration from another toolset to ServiceNow, and we are looking at the CSDM information / whitepapers / etc which have been posted. Our existing CMDB is reasonably mature and we are looking at the CSDM with intere...
Hello, I was reviewing the documentation around the DML which used to the the DSL. In the documentation, it mentions that this can be used in a "logical" manner as well as the older idea of housing the physical location of authorized / approved softw...
Hi CSDM enthousiasts, Has anyone implemented HW Asset Management in conjunction with CSDM and how has this been done? Practical: HW Asset Management takes care during the end2end life cycle of hardware assets about the status, location, version, fina...
Hi all, CSDM is a often heard and noted topic with a lot of questions around it. Is it possible to have a list of common use cases and the way to implement these use cases into ServiceNow with CSDM taken into account? Some use cases: A simple laptop ...
When you are utilizing Service Mapping to build out an Application Service, what is the recommendation on where to build dependencies to other Application Services? Scenario is: You have mapped a Business Application -> Application Service with servi...
Scott, Excellent work on CSDM Whitepaper 2.0. Very timely and informative. I'm looking at a couple options for mapping SAP ECC into the CSDM as follows: Option 1 - SAP ECC Production is an Application Service, specific modules and/or key processes ar...
Is there a documentation containing definition of these out of the box Configuration Item fields e.g, Status, Used For, etc.
In PEAK session there was mention of a tool/script to find table dependencies. It was mentioned that is was in the CSDM section but I don't see it and did not want to open every post to find it. The script sounded very useful.
I am looking for any help in finding spreadsheets, etc. used for working to identify data that can be uploaded for quickly building out the CSDM. Specifically, Porfolio, Service, Service offering, and Service Catalog/items. Any good data examples th...
Hi all There is a standard CI table where store VDI information ? VDI are see as VM on ESX and for this reason go under windows CI or linux CI, but the organization flow is differend from a normal VM server. where you normally store this CI ? thanks ...
I'm looking at the CSDM Knowledge 19 Intro presentation and specifically the "SAP Financials Wave 3 Run" visual. I've had in my head (possibly incorrectly) that "The Business" (the blue boxes) generally would consume "Business Services" (the green) a...
The Business Application table inherits the following user reference fields: assigned_tomanaged_byowned_by - This field is by default shown on the APM forms with my guess being the intent of a Business Ownersupported_by These fields are added with BA...
