Service Portal

[vidyajadhav]

As an IT Operations Manager, I want a Service Portal dashboard displaying real-time infrastructure/application statuses (green/yellow/red) and a self-service form for users to report outages, so that teams can quickly resolve issues and communicate proactively with stakeholders.   

I want to create below dashboards on Service Portal under status page

• Displays Business Services, Applications, and CIs with statuses:   

• Green: Operational (no active outages)   

• Yellow: Planned maintenance (linked to `cmdb_ci_outage` records)   

• Red: Unplanned outage (linked to active incidents) 

• Includes contact links for relevant support groups (e.g., Network Team, Database Admins).   

Need your help to get the steps to achieve this changes on sp

[Bhavya11 · Accepted solution]

hi @vidyajadhav ,

Below thread will be help

https://www.servicenow.com/community/now-platform-articles/how-to-publish-dashboards-into-portal-for...

Please refer to the link below on how to add reports to the portal.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866321

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK