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Tags and Key Values and Service Candidates

Lucky1
Tera Guru

Hello all,

 

I am new to Tag based service-mapping and I have a question.

At first, I have created a two Tag Categories with tag keys as below.

Test_tag_cat1 and Test_tag_cat2.

 

And next I have created a new Service Family, and included these above created two Tag categories, and along with that provided the Tag values for those both.

Note: those Tag values has been taken from Key Value table.

 

Now, my question is, I see there are more than 2000 records in the Key Value table that matches the key value. But when i click on view Service Candidates in the Service family, it is showing something which I don't understand.

It is showing Metadata: {"Category":"Test_tag_cat1","value":"int-jbf-00483"}.

 

Actually, I want to select few CIs from those 2000 records and add them to my service family. But not understanding how to achieve that? Or tell me if this is a good practice.

 

 

Regards,

Lucky

 

 

1 REPLY 1

Mathew Hillyard
Mega Sage

Hi @Lucky1 

There is a comprehensive Tag-based service mapping course on ServiceNow University. I recommend you take a look as it’ll answer your questions.

 

I hope this helps!

Mat