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Technical or Business Service

Donna Olsen
Tera Expert

I am aware that this question gets asked all the time, so I do apologize. I have gone through the CSDM model over and over again, along with many discussions with peers and browsing through this community.  I understand the difference between the both, however, when I am reviewing model samples they tend to deviate from the prescribed relationships which beg my question if this is good practice.  For instance, there are models where the technical service offering "DEPENDS ON" the application service, rather than the "CONTAINS" relationship.  What are your thoughts on this and do you see any concerns with taking this approach?

1 ACCEPTED SOLUTION

Mary Vanatta1
ServiceNow Employee
ServiceNow Employee

There was a typo that was missed during the review. Yes, the relationship between a TSO to the  App Service is "Contains" and the relationship between a BSO to a Application Service is "Depends on."  

  The updated version appended 02_06_23 will be available for download by tomorrow morning after it is approved for publishing. 

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Robin Chytil
Tera Contributor

Sorry Mary, can't find the "Send feedback button", as the asset can only be downloaded.

 

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